Director, Global Workplace Experience & Operations

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin, TX, San Francisco, CA, London, UK

Hybrid: This position will be required to be in the office 3-4 days per week

About the role

As the Global Director of Workplace Operations, you’ll lead the management and optimization of Cloudflare’s global offices, creating innovative, productive, and safe environments for our employees that inspire connection. You’ll drive operational strategy across all regions, ensuring our workplaces scale efficiently as we continue to grow. This is a high-impact role where you’ll partner with cross-functional teams, manage a broadly distributed team, and influence the employee experience globally.

What you'll do

• Lead Global Workplace Strategy: Develop and implement a comprehensive workplace operations strategy to support the company's growth, foster employee engagement, encourage experimentation and flexibility, and optimize space utilization across all locations worldwide. Partner with the Design & Build team to make sure new offices are built to support operational requirements.
• Team Leadership & Development: Lead, mentor, and support the growth of a global team of workplace operations professionals. Fostering a culture of collaboration, accountability, and operational excellence. Drive the team’s evolution by building out its capabilities, enhancing its maturity, and implementing best-in-class processes. Lead “hospitality focused” initiatives across the organization to elevate the workplace experience.
• Drive Operational Excellence: Oversee day-to-day workplace operations, ensuring consistency, quality, and operational efficiency across regions. Develop, monitor, and analyze key performance metrics related to workplace operations, identifying areas for improvement and implementing positive change.
• Lead Industry Innovation: Leverage your deep industry connections to stay at the forefront of workplace trends and innovations. You’ll proactively explore and pilot new tools, services, strategies and ideas to evolve Cloudflare’s workplace and enhance employee experiences and opportunities for connection.
• Experimentation: Strategic planning and implementation of new workplace initiatives, including development of a formal onsite experimentation program in partnership with local operations teams.
• Vendor and Partner Management: Build and manage strong relationships with service providers and vendors, ensuring high-quality services and cost-effectiveness. Lead RFPs across all locations and implement consistent QBRs.
• Space Planning and Utilization: Drive data-driven insights and decisions by monitoring and analyzing global office occupancy and utilization trends, ensuring that space is used effectively and planning for future growth or optimization.
• Budget and Financial Management: Develop and manage the global workplace operations budget, ensuring cost-effective solutions, timely payments, and financial transparency. Work closely with FP&A partners to regularly forecast and report on financial performance.
• Workplace Technology Integration: Champion and lead the integration of workplace technology solutions to enhance the employee experience and connection, improve space utilization, and streamline operational workflows.
• Health, Safety, and Compliance: Ensure all global office locations comply with health, safety, and environmental regulations. Lead efforts to create safe, inclusive