Systems Administrator II

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

 

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

 

What you’ll do at Jamf:

The IT Systems Administrator II position will work cross-functionally between departments and with internal IT teams, supporting and enhancing enterprise systems and operations. This specific role has a focus on designing, developing, and maintaining physical and virtual server infrastrucuture, datacenter storage solutions, and other enterprise systems as necessary.

 

What you can expect to do in this role:

• Management, administration, and ongoing maintenance of enterprise server hardware and software both on-prem and in the cloud
• Principal administrator of our virtual server self-service system
• Create documentation, workflows, and other supporting materials for systems topology, support, and administrative actions
• Use ITIL processes and procedures for change, incident, and problem management of all enterprise services and systems
• Assist in maintaining and developing automation of enterprise systems workflows and tasks
• Take part in a rotation of duties maintaining our global service level agreements including at times 24x7 availability and off-hours responsibilities
• Research new products, enhance configuration standards and best practices and educate team members on these products and services
• Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner
• Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies
• Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization

What we are looking for:

• Minimum of 3 years experience working as a systems administrator or similar IT role (Required)
• Strong experience with enterprise servers and storage solutions (Required)
• Experience using automation toolsets (Ansible)
• Ability to manage multiple small projects while simultaneously adapting priorities quickly and effectively
• A high level of independence as demonstrated through clear problem-solving, communication skills, and the delivery of high-quality work
• Practical experience managing and supporting globally available IT infrastructure services, on-site and remotely
• Experience working in a compliance-driven environment
• Experience administrating and supporting some or all of the following technologies is preferred:
  • Cisco UCS Server Infrastructure
  • Pure Flash Arrays
  • iSCSI, FC, NFS
  • VM automation 
  • Unix/Linux Server operating systems and applications
  • VMware, vSphere, ProxMox
  • Amazon Web Services (EC2, S3, Route53)
  • Scripting (Bash, Powershell, Python)
  • Automation platforms (Ansible)
  • Basic networking skills and understanding
• Excellent written and verbal communication skills (Required)
• Excellent organizational skills (Required)
• High school diploma / GED equivalent (Required)
• Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered

Why Jamf?

• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!

• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.

• We put people over profits – which is why our customers keep coming back to us.

• Our volunteer time off allows employees to support and give back to our communities.

• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.

• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.

• Several Jamf