Senior AWS Connect Engineer

GEICO Technology Solutions is looking for creative and motivated Software Development Engineers to reimagine our customers’ contact center experience.

The Enterprise Voice team provides architecture, engineering, operations support, and software development for a highly available, high volume contact center.

Basic Qualifications:

- Experience with AWS services such as Amazon Connect, API Gateway, Lambda, Lex, X-Ray, Databases (e.g. DynamoDB, RDS), S3, CloudWatch, Step Functions, AWS SDK

- 2-4 years of experience in full stack software development using Node.js, JavaScript, JSON

- 2- 4 years of experience with object-oriented design, well-architected design, debugging distributed systems, reporting, CI/CD, and PCI/PII secure coding practices

- AWS Certifications (Associate, Professional, Specialty level)

- Bachelor’s degree in computer science or equivalent professional experience

Preferred Qualifications:

-Full Stack Software Developer with DevOps experience 

-Experience developing for Amazon Connect

-Deploy, Automate, maintain, and manage an AWS production system

- Resolving problems across multiple application domains and platforms using system troubleshooting and problem-solving techniques

- 2- 4 years of experience developing omni-channel (voice, chat, SMS) Contact Center solutions including natural language processing and speech-enabled grammar

- Experience with Terraform and Typescript

- 2- 4 years of experience supporting an enterprise-level organization

- Experience and passion for influencing best practices and coaching/mentoring junior developers

- Experience developing automated test cases in Cyara or other automated testing tools

- Scripting experience using PowerShell

 

Experience

·         6+ years of experience in Amazon Contact Center technologies

·         4+ years of experience full stack software development using Node.js, JavaScript, or JSON or DevOps Operational Framework, Cloud Architecture

·         3+ years of hands-on experience developing Contact Flows, Queues and/or Lex Bots

·         3+ years of hands-on experience on scripting using Terraform

·         1+ years of people management experience

·         4+ years of experience in open-source frameworks is desired

Education

·         Bachelor’s degree in computer science, Information Systems, or equivalent education or work experience

 

Annual Salary

$100,000.00 - $215,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of cari