Senior Technical Business Analyst

Wayfair is the destination for all things home and a place that helps everyone, anywhere, create their feeling of home. Through technology and innovation, we make it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 33 million items across home furnishings, décor, home improvement, housewares, and 23,000 Suppliers, and we served 24 million customers in 2021 alone. 

For this role within our Global Partner Support organization, you will be part of a team that closely partners with Tech and Product teams to mutually unlock maximum business growth for both Wayfair and our Suppliers. Your core focus will be to effectively prioritize and deliver product launches with those teams and other stakeholders that will drive improved customer experience, enhanced supplier support, and potentially increase a positive financial impact. We are looking for highly motivated and detailed-oriented individuals with a global mindset to help expand this space within the global supply chain industry.

Your Role and Expectations:

• Collaborate cross functionally on a global scale with product, operations and engineering teams to deliver initiatives to build the foundation for analytical framework as well as provide near term analysis to improve business impact, and experience for customers and suppliers
• Perform deep-dive analysis on business impact, supplier and customer experience KPI, leveraging the application of advanced analytical techniques, to identify root causes behind performance and provide insights around major pain points/factors 
• Communicate findings with a clear point of view and compelling visualizations (using visual tools such as Looker, Data Studio, Tableau) for both executives as well as for cross-functional teams, so that the insights can be used to help drive the strategies to deliver business impact
• Use analytical and quantitative skills to work with large and complex datasets, analyze ambiguous questions and develop recommendations to guide business decisions
• Partner with various business and engineering stakeholders to identify key factors and requirements for each project, and get buy-in for project methodology
• Work closely with Data Engineering and Analytics teams to build visualizations for executive level KPI reporting, and implement solutions in production environments

What You'll Need 

• Bachelor’s degree in Engineering, Business or a Supply Chain/Operations discipline
• 2-3+ years of experience in operations, retail, engineering, consulting, strategy or finance
• Strong written and verbal communication skills; Stakeholder management experience a plus
• Self-starter with a high attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Advanced experience with Google or Microsoft Office tools is required
• Proficiency with SQL (or a system of equal complexity) is recommended

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact candidateaccommodations@wayfair.com.
 
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud