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Senior Project Manager
SermoUnited States, United Statesfull_timeVerifiedPosted 6 Feb 2025
About the role
Healthcare is complicated, but it doesn’t have to be. 500+ employees, 10 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare.This is where you come in. Helping unite physicians across the world to improve patient outcomes—and even save lives— is an incredible feeling. Join us!What we’re about:
- Community: we didn’t get 1.3M medical professionals to join Sermo overnight! Each day we work towards a shared goal – to build the world’s largest online community of medical professionals and industry partners by being the best partner possible.
- Innovation: our tech-first approach to the conventional worlds of physician engagement and healthcare insights powers our ability to make a positive impact in new and unique ways.
- Passion: whether a technologist, content buff, savvy marketer, biz dev guru or quant geek, we are all motivated by our passion to improve global healthcare each and every day.
- Collaborate with Client Service Management on:
- Developing communication and tone specific to a client’s team and account
- Ensuring appropriate context is understood regarding history and current relationship
- Agree on how to handle incidents, before providing solution to your client
- Feedback any concerns regarding the project (Sales, fieldwork, client preferences) which could be used to strengthen the existing relationship
- Help Project Management leadership develop new process, new collateral and develop a process of continual feedback to management
- Mentoring additional internal teams on processes and procedures: Project Coordination, Translations, Sampling, Member Solutions, etc.
- 4+ years of project management experience, with Market Research or Healthcare background
- Existing relationships with specific industry clients or agencies
- Project Management training and/or certification is a plus
- Effective professional communication skills and excellent interpersonal skills
- Fluent in English, both written and oral. Any other foreign language (s) would be an advantage
- Ability to follow procedures, but also flexibility to propose solutions for ad-hoc cases
- Ability to adopt and learn on company proprietary platforms
- Strong organizational skills with the ability of tracking multiple simultaneous client projects of low to high difficulty with a drive to deliver results
- Flexible, with proven ability to achieve high quality results while maintaining a high-volume capacity of projects
- Experience mentoring project managers and sharing learned techniques
- Ability to build and maintain client relationships to achieve high client satisfaction
- Competitive base salary
- 401K match
- Flexible PTO
- Health, dental, and vision insurance
- Fitness Reimbursements
- Commuter pre-tax benefits
- Company paid lunch once a week
- The opportunity to revolutionize real world medicine and amplify the voice of physicians globally
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