Lead System Ops Specialist - 90037354 - Wilmington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:

The Lead System Ops Specialist is responsible for monitoring and managing the operation of Amtrak and StateSupported passenger trains on a 24/7 365 day a year basis. This position is the main point of contact with HostRailroads and other entities when an operational incident occurs that will aff ect our passengers and becomes thefocal point of contact for Amtrak’s Business Lines for coordinating the response to such incidents. During servicedisruptions this position assumes a leadership role working in tandem with the Business Lines to develop alternateplans that best serve our passengers. In addition, this position serves as the focal point of communicationdisseminating information on a regular basis throughout the System. This position also prepares and broadcastsAmtrak’s ‘A’ Report which is the daily report for the Company of Amtrak performance.

                                                                                              

ESSENTIAL FUNCTIONS:

• Develops alternate plans and provides direction to other Teams within System Operations as operational incidentsoccur to ensure quick and proper resolution of issues.
• Takes leadership role during service disruptions working closely with Business Line personnel to developalternate operating plans that take into account the resolution that will have least impact to our passengers and theSystem as a whole and not just one Business Line’s area of responsibility.
• Coordinates and leads conference calls when warranted to resolve operational issues in a timely and effi cientmanner.
• Directly responsible for disseminating operational updates throughout the System both verbally, utilizing theCommunicator System and composing operating advisories.
• Ensures outside agencies are kept abreast of operational situations and is the focal point of contact for NRC.

 

MINIMUM QUALIFICATIONS:

• Undergraduate degree in Business,Transportation, Logistics or related fi eld of study OR an equivalentcombination of education, training and work experience may be considered in lieu of a degree.
• 6 years working in Operations, Business or related fi eld.
• Ability to act upon incomplete information in a time-critical environment in order to begin developing andimplementing recovery plans as soon as service disruptions fi rst occur.
• Demonstrated aptitude for working with and through a diverse work force at all levels of the organization toachieve a common objective (be it business-as-usual train operations or recovery from a major service disruption)
• Ability to eff ectively convey information and instruction to fi eld supervision (trainmasters, road foreman, managersof train operations and others) both verbally and in written form.
• Proficiency using computer applications such as Microsoft Offi ce suite of business software.
• Excellent written and oral communication skills.
• Able to work any shift; 24/7; 365 days per year.

 

PREFERRED QUALIFICATIONS:

• Prior functional experience in train operations, equipment utilization, fi eld transportation management, manpowerutilization, stations/customer service.
• Thorough unders