Dispatcher Associate

Job Summary

Coordinates the distribution of requests for transport services to ensure the timely transportation of all patients per established policies and procedures. Prepares schedule and establishes shift objectives for Patient Transport employees with manager being responsible for the accuracy of the overall schedule. Delegates scheduled and routine tasks to patient transporters as required. Assists in transporting all patient populations to and from examinations and treatments as request volume requires. Assists with oversight of day-to-day floor operations, including payroll, as assigned, within the Patient Transport Department. Monitors quality and coordinates education opportunities during the course of daily operations. May lead special projects as assigned by up-line.
 

Essential Functions

• Operates multiple telephone lines in a high volume environment to obtain all required patient transport request information.

• Obtains and accurately enters patient data, type of procedure requested and medical history into the computer database.

• Efficiently dispatches patient transport employees to ensure the timely transportation of all patients per established policies and procedures.

• Continually monitors transport employees in order to coordinate the patient transport process. Delegates scheduled and routine tasks to patient transporters.

• As workload requires, transports patients and equipment to and from testing and procedure areas including inpatient, outpatient, emergency and high risk Intensive Care Unit (ICU). Ensures all patients are properly identified and communicates with medical employees to ensure all required medical supplies and medications are appropriately transported with the patient.

• Coordinates requests for services, information, records, and data on a timely basis. Researches and resolves problems. Engages in impacting professional, positive and productive physician relationships.
   

How Corewell Health cares for you 

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. 

• On-demand pay program powered by Payactiv 

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! 

• Optional identity theft protection, home and auto insurance, pet insurance 

• Traditional and Roth retirement options with service contribution and match savings 
   

Qualifications 

Required

• High School Diploma or equivalent

Preferred

• 6 months of relevant experience Patient Transport

• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport Upon Hire Or

• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport Upon Hire
   

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St Joseph

Department Name

Resource Center - CHS

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

28

Hours of Work

11 a.m. to 7:30 p.m.

Days Worked

Tuesday, Thursday, every other Friday

Weekend Frequency

Every other weekend

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a