VP, Core Services & Energy

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Execute a go to market model to build a multi-billion dollar Core Services & Energy line of business
• Lead, organize, and manage executive-level strategic planning, sales programs and operational cadence to drive operational excellence, continuous improvement and implement changes across our business in conjunction with functional leaders.
• Recruit a team of specialized sellers to drive the NOW Platform into the Customer Service office and the cross functional teams that support customer engagement across both our Core Services and the Energy sector.
• Lead and grow a global sales team to serve our Core Services & Energy customers in AMS, EMEA and APJ
• Define programs for enabling the field sales and solution consulting teams to drive Customer Service sales, adoption and value proposition
• Help develop and contribute to sales campaigns focused on Customer Service Management
• Partner with our Global Alliance and Channel organization to build a sell to, with and through model
• Partner with the General Manager of the Customer Workflows business unit to build out a successful roadmap for the next 5 years
• Align as a trusted advisor and strategic team member to both sales and company executives in order to understand market conditions, customer requirements and challenges, and assist in strategically planning GTM, solution capabilities and strategic partnerships
• Influence and drive the right value model around pricing and packaging
• Establish trusted relationships with product management, marketing, global sales leadership, professional services and global alliance and channels leaders
• Strong executive presence & track record of consistent quota attainment & over achievement
• Develop clearly defined go-to-market initiatives with key ServiceNow sales, marketing and business unit leaders to achieve revenue goals. Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
• Build strong relationships with executive leaders in both our customers and partners
• Drive a customer success focus and a win as a team culture

Qualifications

To be successful in this role you have:

• Extensive sales leadership experience: recruiting and developing high performance teams selling into the customer service domain
• Has a strong drive for results and ability to collaborate and influence in a “Win as a team” environment
• Strong people management skills with a passion for coaching and developing others to their highest potential
• Proven leadership skills inspiring people and building a business from start up to scale
• Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment
• Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels with in an organization.
• Experience working collaboratively with product management, product marketing and product development.
• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
• A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
• A self-starter who will take the initiative to develop programs for enablement and growth
• A high degree of passion, energy, drive and willingness to travel 50% of the time
• International experience a plus 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $211,100 - $358,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and