Manager, IT Systems

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

Position Summary

The Manager – IT Systems is responsible for leading and developing a Level‑2 (L2) IT Systems support organization across Microchip’s European offices, including extended support for Israel. This role ensures operational excellence of enterprise client systems, infrastructure services, and end‑user technology in alignment with global IS standards.

The ideal candidate is a hands‑on technical leader with strong people‑management capabilities, deep knowledge of enterprise Windows/Linux ecosystems, and the ability to drive consistency, reliability, and service quality across multiple international locations.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop an EU‑based L2 IT Systems team, ensuring strong performance and career growth.
• Set operational priorities aligned to global IT strategy, security requirements, and regional business needs.
• Oversee staffing, performance evaluations, workload distribution, and escalation handling.
• Coordinate cross‑functional work with global teams (Chandler, PTC, IDC, Israel, and Europe).

Operational Support & Execution

• Ensure stable, high‑quality L2 support for enterprise systems, end‑user computing, and onsite IT operations across regional offices.
• Oversee troubleshooting, problem management, service escalations, and root‑cause analysis.
• Maintain systems availability, standardization, patch compliance, and configuration consistency.
• Drive incident reduction through monitoring, analytics, automation, and process improvements.

Regional Ownership

• Own support operations for multiple Microchip EU sites, ensuring compliance with corporate IT policies.
• Coordinate with Israel-based teams for shared L2 and infrastructure support requirements.
• Serve as the point of contact for regional managers, facilities, and engineering teams.

Infrastructure & Systems Responsibilities

• Manage client computing stacks (Windows, Linux, endpoint management tools).
• Ensure proper lifecycle management of hardware, software, and configurations.
• Partner with central engineering teams to deploy global technology standards.
• Participate in planning and execution of infrastructure upgrades, data center dependencies, and regional service improvements.

Security, Compliance & Governance

• Ensure strict alignment with corporate cybersecurity standards, E5 security tooling, privileged access policies, and ISO 27001 practices.
• Champion adherence to corporate procedures, security assessments, and audit remediation activities.
• Support secure access models, identity management, and endpoint protection alignment.

Project & Change Management

• Lead or support regional IT projects, includi