People Consulting-Learning Deployment Solutions-Staff

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

EY- Global Delivery Services (GDS) – People Consulting (PC) – Learning Deployment Solutions - Consultant

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

 

The opportunity

We are looking for Learning Deployment Consultants with expertise in managing and executing the complete deployment of large-scale global learning programs. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team.

 

Your key responsibilities

• Comprehensive understanding of the learning deployment process, encompassing the entire taxonomy of pre-event, on-event and post event activities
• Partnering with Global learning sponsors, program owners and other key project stakeholders to identify and develop the requirements for learning deployment, the learner's journey and in-scope support
• Employ recognized frameworks such as ADDIE and Kirkpatrick to create and refine the operating model for learning deployment and its associated service delivery activities
• Responsible to support the learning deployment activities in accordance with established processes with strict adherence to the defined Service Level Agreements (SLAs)
• Manage the learning programs by adhering to guidelines and turnaround times to enhance the learning experience
• Quality compliance with the standardized global process model, with no deviations from the agreed-upon deployment processes
• Proactively identify and communicate service delivery risks and issues to the appropriate stakeholders
• Recognize potential areas for process enhancement and propose recommendations for improvement
• Engage in effective communication and collaboration to build strong relationships with clients and other project team members

 

Skills and attributes for success

• Proficient in understanding learning requirements across various domains
• Exceptional attention to detail, which is critical for processing a large volume of transactions
• Skilled in managing ambiguity and taking proactive measures
• Excellent communication and presentation abilities
• Strong interpersonal skills with a client-centric approach
• Awareness of and sensitivity to cross-cultural dynamics
• High levels of energy, agility, and adaptability
• Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines.

 

To qualify for the role, you must have

• Bachelor's degree or higher in Human Resources, Business Administration, Education, or a related field is required.
• 2 to 4 years of relevant experience in learning and development or an administrative role
• Familiarity with learning management systems such as SuccessFactors, Oracle/Workday is preferred
• Proficient writing skills (grasp and command over English)
• Highly organized and methodical, with excellent time management skills
• Ability to work independently as well as collaboratively within a team
• Attention to detail and adept problem-solving abilities
• Proficiency in Mic