Preventative Maintenance Technician

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD!  This is our purpose.  Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS!  It’s that simple.  If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!  Apply today and be part of the ‘Bou Crew!

Position Mission: To provide the service and support necessary to maintain our retail coffeehouses in a first-class condition through preventative maintenance installations and repair support in our Southeast region.  This position will require 60-70% travel and operates with a high level of independence, professionalism, and accountability.  

Responsibilities Include, but are not limited to:  

• Complete regularly scheduled preventative maintenance on equipment within retail coffeehouses including espresso/brewing, HVAC and refrigeration. This includes, but is not limited to: 

• Communication with stores. 

• Responsible for independently managing scheduling based on needs of the business. 

• Tracking and maintaining equipment data. 

• Maintain spare parts inventory and orders parts as required. 

• Evaluate equipment to assess for repairs or replacement as needed. 

• Provide trouble shooting support for store operations on equipment issues. 

• Provide direct service support to the retail stores for repair and maintenance needs for day-to-day operations as well as emergency needs. 

• Coordinate repairs through 3rd party service providers identified during scheduled maintenance.   

• Identify repair trends and issues. 

• Install and de-install equipment. 

• Transport to and from supplier, storage and coffee house. 

• Travel between stores as assigned.  

• Independently manage daily and weekly service schedules to meet business and operational needs.  

Required Knowledge, Skills & Abilities:  

• Must be able to communicate effectively with individuals of differing knowledge levels (vendors, sub-contractors, operations management, corporate staff, etc.). 

• Excellent customer service skills.  

• Strong management capabilities to maintain control of activities of contractors, suppliers, job supervisors and numerous projects. 

• Good time management skills with a proven ability to set and maintain schedules. 

• Must be highly motivated, able to prioritize multiple tasks, organize work to meet deadlines and multiple requests. 

• Detail oriented with strong organizational skills. 

• Able to take direction from multiple sources and follow through multi-step project steps/procedures consistently. 

• Knowledgeable/experienced with restaurant/food service equipment as well as mechanical, electrical and plumbing building systems. 

• Must possess clear written and verbal communications. 

• Adhere to company policies, programs, and work rules and maintain confidential information. 

• Perform work in a timely and professional manner.