Operations Integration Senior Manager

The Operations Integration Senior Manager serves as the voice of the operator and the field-first accelerator of execution for Inspire’s Company-Owned Restaurants. Representing their brand(s), this leader is responsible for ensuring that every initiative, system, and standard works in the real world of restaurant operations — execution-ready, validated, and friction-free. 

Reporting to the Director of Operations Services and working in close partnership with the Brand SVP of Operations, this role acts as a strategic connector between the field and the support center. The Senior Manager translates field insights into action, prioritizes what matters most to operators, and ensures that the ICR Operating System (Focused Approach, Brand Performance Programs, and Service Excellence) is consistently executed, measured, and continuously improved. 

This role is both strategic and hands-on, balancing cross-functional collaboration with the agility to test, validate, and scale real-world solutions that improve profitability, team member experience, and guest satisfaction across the company-owned system. 

​​Role and Responsibilities​ 

Execution Readiness & Field Validation 

• Lead ICR brand-level pilots, tests, and readiness assessments to ensure all initiatives, standards, and systems are execution-ready before deployment. 

• Identify gaps early, partner cross-functionally to resolve them, and prevent rework post-launch. 

Operator Voice & Field Advocacy 

• Serve as the primary conduit between operators and the support center, ensuring field needs and realities shape enterprise priorities. 

• Represent the brand perspective with the Director of Ops Services and the Brand SVP of Operations, influencing sequencing, deployment, and system design. 

Prioritization & Friction Removal 

• Identify brand-level friction points and drive resolution across Tech, Product, HR, Training, and Operations. 

• Recommend prioritization of initiatives based on field impact, operator capacity, and alignment with the ICR Operating System. 

Cross-Functional Leadership 

• Partner with Tech, Product, Analytics, HR, Training, Risk, and Supply Chain to ensure solutions are usable, practical, and aligned to brand-specific needs. 

• Work with Strategic Activation to ensure improvements, SOPs, and updates land clearly and consistently in the field. 

• Lead and manage cross-functional project work in Asana, including milestone alignment, status updates, issue tracking, and project calls to ensure execution readiness and on-time delivery. 

ICR Operating System Alignment 

• Ensure brand execution aligns with the ICR