HR Service Center Representative I - Temporary through March 2026

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

HR Service Center Representative I - Temporary through March 2026

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

HR Operations-Caregiver Office

                      

Job Code

B99955

                     

Shift

Days

                       

Schedule

8:30am-5:00pm

                       

Job Summary

                         

Job Details

*This position is open to residents of Northeast Ohio Only.*

This is a structured call center position working from home. You will be on the phone 8 hours per day, with scheduled breaks during the day.

Join a team of caregivers where you'll play a vital role in supporting our caregivers and fostering a positive work environment. As an HR Service Center Representative I, you'll engage with caregivers, candidates, retirees, and hiring managers—serving as the first point of contact for HR-related inquiries. You’ll utilize your attention to detail, curiosity, and a teacher mentality to provide accurate information, resolve issues, and guide customers through our HR systems.

Success in this role requires discipline, the ability to work effectively from home, and a passion for being part of a collaborative team. With the support of a dedicated leadership team and a range of tools at your disposal, you’ll be a part of a team who supports up to 700 caregivers daily, helping them navigate HR processes and systems.

This is a temporary position available from now, through the end of March 2026. As a temporary position, you will not be eligible for benefits. You will work fully remote from 8:30 - 5:00 p.m. Monday -- Friday. Orientation will be in person at Cleveland Clinic's Administrative Campus in Beachwood, Ohio, for the first day. You will complete online learning modules from our Beachwood offices. All remaining training will be conducted virtually during a 30-60 day period. 

A caregiver who excels in this role will:  

• Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems. 

• Maintain customer contact until request is resolved, including informing customer of status and resolution. 

• Provide accurate, consistent and timely responses to HR process, system and policy requests considered routine requests and require limited research. 

• Perform basic administration processing and approval of transactions, data input and verification of required documentation. 

• Utilize knowledge base tool to provide consistent answers to customers. 

• Educate caregivers on company practices and tools (e.g., HR Portal, ESS, MSS, etc.) to encourage caregivers to resolve questions on their own. 

• Refer complex cases requiring interpretation to appropriate Specialist or to COE if additional research or expertise is required. 

• Provide document support by managing incoming and outgoing forms, information, as necessary. 

• Identify and resolve the caregiver issues and anticipate future needs by explaining/suggesting/providing additional information needed to successfully perform duties. 
• Meet key performance measures such as first call resolution, average answer speed, and call quality.

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and three years of applicable Human Resources service delivery experience, including benefits administration, absence management or other related discipline OR two years of experience as a Cleveland Clinic HR Service Center Representative I OR Bachelor’s or Master’s Degree 
• Proficiency in Operational Excellence, general word processing, spreadsheets, HR systems and call center technology tools
• Customer service experience

Preferred qualifications for the ideal future caregiver include:  

• Bachelor’s or Master’s Degree  

• Project Management or Account Management experience 

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