Director - Learning and Development

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

The Training Director will be a thought leader who will deliver on an effective training plan and the professional development of Colleagues across GCS’ US Small and Middle Enterprises (SME) segment. Specifically, this Director will have end-to-end ownership of New Hire and Leader Development strategy, operating model, and execution. This leader will be responsible for designing and scaling a high-impact learning ecosystem that accelerates speed to productivity, improves sales performance, and strengthens leader effectiveness across a distributed, high-volume organization. 

This is a highly visible role requiring a strategic operator who can translate business priorities into actionable learning strategies, challenge the status quo, and influence outcomes at all levels.

Set Strategy & Define the Operating Model

• Own the L&D strategy for US SME New Hire and Leader Development, aligned to business growth and performance priorities 

• Design and evolve a scalable operating model to support high-volume hiring and continuous development across hub-based (Phoenix, Sunrise, Atlanta) and hybrid environments 

• Translate business goals into clear learning priorities, roadmaps, and measurable outcomes 

Drive Business Impact Through Learning

• Lead the design of learning journeys that accelerate new hire ramp, improve sales productivity, and elevate leader effectiveness 

• Establish clear success metrics (e.g., speed to proficiency, performance lift, leader capability) and continuously refine programs based on data and insights 

• Partner with Performance & Insights and Sales leadership to connect learning outcomes to business results 

Lead and Develop a High-Performing Team

• Lead a team of 7 L&D professionals responsible for program design and delivery 

• Set clear expectations, elevate team capabilities, and build a culture of accountability and innovation 

• Ensure consistent, high-quality delivery of in-person and hybrid training experiences across key hub locations 

Innovate and Modernize Learning

• Drive innovation in curriculum design, delivery methods, and learner experience, leveraging digital tools and LMS capabilities 

• Introduce modern learning approaches (e.g., blended learning, just-in-time enablement, reinforcement strategies) 

• Continuously assess and evolve content to ensure relevance to sales roles and leader needs 

Influence and Partner Across the Business

• Act as a strategic thought partner to Sales and Account Development leaders and advisors

• Proactively challenge assumptions and shape learning solutions that address root performance drivers 

• Communicate strategy, progress, and impact through clear, compelling storytelling and executive-ready materials

Leadership & Strategy

• Bachelor's degree
• 4 - 5 years’ experience in Learning & Development or related field
• 3 - 5 years’ people leadership experience
• Proven ability to operate as a strategic leader, not just an executor 
• Demonstrated experience building and scaling learning strategies tied to business outcomes 
• Strong business acumen with a results-oriented mindset
• Ability to influence and challenge stakeholders at all levels with credibility and confidence 
• Experience designing and delivering impactful learning programs, particularly in sales or performance-driven environments 
• Familiarity with modern learning practices and learning technologies (LMS required) 
• Ability to connect learning design to measurable performance outcomes 
• Experience leading and developing high-performing teams 
• Innovator - not afraid to challenge the status quo 
• Demonstrated ability to meet deadlines, excel in a complex, fast paced, multi-team environment wit