IT Infrastructure Lead

Description

Reports To: Director of Information Technology

Supervises: Help Desk and Desktop Administrator Staff

Department: Information Technology

Classification: Full-Time, Exempt

Hours: 8:00 am-5:00 pm, Monday through Friday; other days and hours as needed. Hours may fluctuate and exceed 40 hours in some weeks.

Location: Headquarters - 3035 SW Topeka Blvd. Topeka, KS 66611

Role:

The IT Infrastructure Lead is responsible for managing and maintaining the bank’s IT infrastructure. This position provides technical leadership within the department, ensures outstanding customer service at the Help Desk, and supervises Help Desk and Desktop Administrator staff. Supervisory duties include setting schedules, assigning tasks, and ensuring those under their direction have adequate resources to complete their jobs.

Essential Functions & Responsibilities:

• Provide technical leadership within the IT department
• Administer Windows servers
• Utilize VMWare technologies effectively
• Ensure proper security and disaster recovery capabilities are maintained
• Develop and execute backup and recovery plans
• Oversee the maintenance of user profile security
• Manage IT projects following the IT Project Management methodology to ensure they are completed on time and within budget
• Provide desktop and Help Desk support as needed
• Perform on-site and remote technical support
• Maintain excellent communication with IT management on all tasks and projects
• Create and maintain technical documentation
• Provide emergency on-call support
• Interface with software vendors to resolve issues
• Solve problems independently
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Experience:

Required Experience:

• Five years of technical experience
• Three years of experience with virtualization technologies, including VMWare
• Experience with security applications such as antivirus, intrusion prevention systems, firewalls, vulnerability assessment tools, and event monitoring/correlation utilities
• Two years of experience in administering and troubleshooting Microsoft Active Directory
• Ability to provide on-call support

Preferred Experience:

• Experience with Office 365
• Experience with Webex Calling
• Experience with Managed Service Providers (MSPs)
• Experience in integration and cloud computing (specifically Microsoft Azure)

Education:

• A Bachelor’s degree is preferred
• IT or IT Security certifications (e.g., CISSP, MCP) are preferred or must be obtained within three years of hire

Skills & Abilities:

• Strong analytical and problem-solving skills
• Excellent customer service skills and willingness to assist others
• Ability to relate and empathize with others
• Effective listening, oral, and written communication skills
• Detail-oriented and goal-oriented
• Initiative and self-starter
• Proficient in Windows network setup, administration, maintenance, and upgrades
• Proven networking, routing, and security aptitude.

Competencies:

Commitment to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability and demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required, including the ability to lift up to fifty (50) pounds.

Travel:

Travel is primarily local during the business day, although some local evening and weekend travel may be exp