Workers' Compensation Claims Assistant (In-Office; Maitland, FL)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Orlando, FL

Reporting To: Purdita Persaud

Compensation: $17.50 / hour

Description

Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in Store We're on the lookout for a Workers’ Compensation Claims Assistant to join our growing team in Maitland, FL! As a Workers’ Compensation Claims Assistant, you will assist claims specialists with the set up and administration of Workers’ Compensation claims and perform specific clerical duties related to the claims handling process. You must be able to identify issues that will require the claims specialists’ attention.  Additionally, you will be responsible for copy work, attaching documents electronically to the system claim file, and separation of file documentation related to legal representation on the claim.

This role is a full-time, in-office position based in our Maitland, FL office. You must reside locally in the Orlando, FL geographical area to be considered for the role. Remote opportunities are not offered with this position.

Key Responsibilities

• Provide clerical assistance to claims specialists in a Workers’ Compensation claims environment.
• Proactively identify and complete the daily tasks related to the handling of Workers’ Compensation claims independently and under the direction of a claims specialist:
• Handle correspondence, letters, mail etc. on behalf of the claims specialist
• Document notes in system file and track with computerized system
• Work diary as assigned; keep diary up to date
• Copy, scan and organize documentation as necessary
• Identify issues that will require the claims specialist’s attention
• Process form letters and state forms
• Handle No Record Legal Mail, Obtain necessary information to complete the Notice of Injury
• Review paper files for proper content paying attention to legal aspects; submit to attorneys as directed
• Maintain system diary and keep up to date on a daily basis
• Document in the system all claim activity timely and effectively
• Analyze work content to determine the most efficient means of completing and expediting the assignment
• Show initiative by developing an understanding of the claims process, including the importance of separation of file documentation for legal purposes – defense attorney vs opposing (IW) attorney 
• If applicable/licensed, maintain current knowledge of law and statute, maintain CEUs and license in current status
• Perform miscellaneous administrative/support functions as designated by supervisor

Skills, knowledge & expertise

• High School Diploma
• Exceptional typing/PC skills; 40+ WPM
• A minimum of one year of office/administrative experience
• Active Adjuster license for Florida (5-24, 5-20 or 6-20) preferred
• Medical terminology/medical office experience preferred

Benefits

BenefitsAt Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family
• A 401k plan with employer matching to help you build a secure financial future
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment
• Paid holidays
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones

 Diversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.