Senior Product Designer I

• Lead the end-to-end design of product enhancements for the platform (app, web) that allows users to make purchases, split them into installments and manage their repayments.
• Your approach will be centered around managing AI and help define how we use AI to research, prototype, validate, ship and scale product experiences.
• Remote-first opportunity for US-based employees with the option to work in-person out of our NYC Manhattan office.

Start your adventure with Zip 

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay.

Our purpose is unlocking financial potential, together. Our mission is to bring exceptional experiences, innovation, and partnership to every financial journey. We put the financial well-being of our customers and merchant partners at the heart of everything we do. As we evolve, AI is not just a product capability. It is a force multiplier for how we design, test, and deliver better outcomes.

In this role, you will act as a driver of AI adoption within Product Design and cross-functional teams. You will identify where AI accelerates insight, reduces operational friction, and increases design quality. You will experiment, implement, and scale new workflows. You will work across the stack, partnering with Product, Engineering, Data, Risk, and Compliance to ensure AI tools are used responsibly and effectively in discovery, experimentation, and execution.

This is not a passive contributor role. We are looking for someone who:

• Identifies inefficiencies and proposes AI-enabled solutions
• Builds confidence in new workflows with PM and Engineering partners before scaling them
• Notices overlap or dependencies across initiatives and escalates alignment conversations
• Implements change, not just suggests it

Interesting problems you’ll get to solve

• Redesign design workflow using AI to accelerate research synthesis, ideation, and validation
• Create repeatable AI-assisted frameworks for rapid prototyping and experimentation
• Define best practices for AI-supported discovery, including insight generation and hypothesis development
• Improve how we measure design impact by leveraging AI for pattern detection and signal extraction
• Embed AI into cross-squad collaboration, enabling faster scoping and clearer trade-offs
• Explore multiple design directions quickly using AI-assisted tools, then articulate trade-offs clearly
• Identify where AI reduces manual effort in documentation, edge-case mapping, and system thinking
• Build scalable processes for responsible AI use in regulated financial environments
• Document complex systems clearly and onboard others into AI-enabled workflows
• Participate in roadmapping and planning conversations, ensuring AI-driven efficiencies are factored into delivery models
• Address post-launch issues by leveraging AI to analyze feedback and surface improvement opportunities
• Help other designers and writers grow through skill shares and feedback on AI-assisted craft
• Suggest and implement improvements to team culture and rituals that normalize experimentation

What you’ll bring to the team

• A portfolio demonstrating systems thinking and measurable impact, not just polished screens
• 5+ years of experience designing at scale in product, UX, or interaction design
• Experience working on complex, multi-product ecosystems with cross-functional dependencies
• Demonstrated ability to frame work within long-term product strategy while independently owning execution
• Strong ability to interpret metrics and make data-informed decisions
• Experience leading lean experiments and validating hypotheses quickly
• Comfort exploring a breadth of options and articulating trade-offs clearly
• Experience documenting complex systems and onboarding others effectively
• Strong storytelling and presentation skills, with clear and concise written communication
• A clear, predictable design process that partners can rely on
• Ability to manage bandwidth and surface risks early
• An open mindset toward change, actively seeking opportunities to expand your skills
• Experience incorporating AI-powered tools thoughtfully into research, prototyping, documentation, or design operations
• A pragmatic understanding of how your work contributes to business outcomes and customer financial well-being
• Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pa