Repair Team Lead - Storage Devices

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Repair Team Lead - Storage Devices

Location: Alpharetta, GA

As a Depot Repair Team Lead you will work in a cross-functional environment with Operations, Design/Quality/Test Engineering, and New Product Introduction to enable high-quality, cost efficient repair and refurbishment of depot serviced equipment. The desired candidate will be primarily responsible for ensuring their team produces a high quality output while meeting production demand each day. They will act as the primary point of contact for all repair technician escalations and work to remove roadblocks during the repair process. They will foster a team first environment and help champion employee growth and development. They will seek out and execute continuous improvement related activities.

Key Areas of Responsibility

• Mobilize the repair team to meet the daily production schedule
• Ensure team is repairing to acceptable industry standards
• Seek opportunities to improve operating metrics specifically related to quality, service level agreement, and cost
• Manage and drive continuous improvement related activities including 5S and Lean initiatives
• Provide a hands-on leadership presence with a strong emphasis on team building and employee growth and development
• Ensure team needs are quickly and efficiently escalated to leadership
• Train and develop repair technicians as required to improve operating metrics
• Other job related duties as assigned

Basic Qualifications

• 2 – 3 years work experience in a manufacturing environment
• Self-motivated with the ability to manage multiple projects/tasks simultaneously
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience as a group, team or project leader
• Experience with project management (PMP/CAPM Certification a plus)
• Experience with Lean, 5S, Six Sigma (Yellow/Green/Black Belt Certification a plus)

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompass