Client Concierge

Company Description

Hi, we’re Publicis Experience Production, but our friends call us PXP. We are a 4,000+ network of Publicis Groupe’s most pioneering thinkers, makers and creators across the world.

PXP was built from the ground up with data, content and connectivity in our DNA, and we are obsessed with delivering engaging, platform-first, globally consistent content at scale to help our clients win big and win every day.

Job Description

PXP is looking to hire a talented Client Concierge to join our studio in Chicago.

The Concierge is responsible for creating a premium and welcoming atmosphere for clients and staff alike, the Concierge will ensure the smooth operation of the company’s studio facilities and the successful interaction with its clients. The ideal candidate for this position will be charismatic, highly organized, and have experience in the hospitality (or similar) industry.

Responsibilities:

• Provide premium hospitality services for studio clientele in the advertising industries
• Greet clients and create a lively, welcoming atmosphere while exhibiting professional and graceful demeanor
• Manage studio spaces daily: coordination with vendors, upkeep, presentation, and supply ordering
• Facilitate client requests and support company staff
• Answer phones, transfer calls, and take/send messages
• Maintain food services, coffee/beverages, and kitchen/lounge
• Manage budgets strictly and carefully
• Interface with clients on a daily and ongoing basis to serve their projects and to build their relationships within the studio and with its artists
• Support producing team with special projects, as assigned
• Maintain safety, cleanliness, and procedures onsite as the Certified COVID-19 Compliance Officer
• Perform hourly sanitation checks by disinfecting all high touch points and surfaces in common areas and client rooms
• Maintain plentiful supply of PPE and cleaning products
• Support scheduling and time management for client services
• Other duties, as required and assigned

Locations & Commitments:

• Full-time role, in office
• Overtime may be required

Qualifications

• 2-3+ years of professional customer service/hospitality experience
• Superior writing and communication skills
• Outgoing, friendly personality and ability to thrive in a busy environment
• Strong aptitude for hospitality, networking, and client interaction
• High attention to detail and superior organization skills
• Excellent time management skills and ability to multi-task
• Ability to "think on your feet" and problem solve
• Hospitality, Production & Entertainment experience, or knowledge a plus but not required

Additional Information

PXP is a content production agency specialized in crafting personalized, global brand content that resonates deeply with brands audiences across every platform.

Though our name debuted just a year ago, our expertise stretches back through the decades, previously existing as production capabilities distributed across Publicis Groupe’s agencies worldwide. In a strategic move to amplify efficiency and accelerate innovation at scale, we consolidated these diverse capabilities under a single, powerful brand: Publicis Experience Production, better known as PXP.

Today, we are the architects shaping the future of creative production, comprised of 4,000+ specialized experts spanning numerous cities worldwide. Powered by our proprietary technologies, we partner with brands to craft beautifully intuitive, original content that redefines possibilities — ensuring each piece leaves a lasting impression and a deeper customer relationship.

Compensation Range:  $35,000 - $52,000 annually.  This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.  The Company anticipates the application deadline for this job posting will be 03/07/2024.