Regional Operations Manager

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values?  Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks?  Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

**This position will be working to support all branches within the Greater Lafayette/Greater Indianapolis areas.**

Supervisory Duties:  Provide ongoing operational support to assigned branches and Regional Sales Managers to enhance and ensure branch operational soundness.

Summary:  The Regional Operations Manager is accountable for overseeing the branch operations of assigned branches.  The Regional Operations Manager is responsible for ensuring that a high level of work quality is being maintained throughout the assigned branches to achieve the highest standards of operational excellence. Along with the Regional Sales Manager, the Regional Operations Manager will ensure that the branches are following Retail Operations policies and procedures and assist in holding the branch teams accountable for following all policies and procedures. The Regional Operations Manager will be the point of contact for any exceptions needed from standard document procedures and offer phone and in-branch support for all branch associates within the branches they support. This role requires strong relationship skills, effective communication/presentation abilities and strong operational performance in addition to maximizing the operational performance of each branch team to enrich lives for an even better tomorrow.

Essential Duties: 

• Develop and deliver regular and consistent operational coaching to all new and existing associates as determined within the assigned branches.
• Provide in-branch operational training and development of new Branch Managers and Assistant Branch Managers in the assigned branches.
• Work closely with Regional Sales Managers for the assigned branches to understand needs and branch priorities.  Create a regular meeting cadence to review progress and discuss any upcoming change to ensure alignment. 
• Develop and maintain a solid understanding of retail banking policies, practices and standard operational procedures and stay current as changes occur. 
• Ensure bank policies and standard operational procedures are consistently and uniformly applied throughout the assigned branches.
• Prepare and distribute monthly operations communication to the assigned branches using standard documented procedures or reinforcing prior communications for reminder.
• Provide Regional level approval for exceptions to standards and other processes as needed; including, but not limited to NSFs, large wire and phone wire approvals, fee waivers, and fee reversals.
• Review operational policies and procedures as needed and bring recommended changes to Retail Operations.
• Assist the Regional Sales Managers in the preparation of Branch Manager meetings and discuss any operational topics. Engage Retail Operations for content to support operational items.
• Develop a strong relationship with Retail Operations team to deliver exceptional operational synergy across all branches.
• Support all operational changes and ensure understanding and implementation occurs within the assigned branches and provide support to help integrate the changes.
• Provide operational branch support of items/issues identified by Fraud Operations and FIU within assigned locations
• Complete Regional Audits of all assigned branches and hold a meeting over any audit findings with branch management; share any critical finding wit