Cloud Analyst

We are looking for a Cloud Analyst with a solid understanding of SAN & NAS concepts, protocols along with operations knowledge of storage environment.

Key Responsibilities

• Provide operational support on a 24x7 rotation basis.
• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution for one or more technologies.
• Implementing and configuring storage systems, including storage area networks (SANs), network-attached storage (NAS), and cloud storage solutions.
• Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Monitoring storage performance and capacity, and optimizing storage resources for optimal performance and cost-effectiveness.
• Troubleshooting storage-related issues and performing root cause analysis.
• Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
• Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
• Developing and implementing data backup and disaster recovery plans to ensure data availability and integrity.
• Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.
• Plan and execute data migration and backup strategies for NetApp storage and AWS.
• Exposure to ServiceNow and JIRA would be desirable
• Respond to and resolve technical issues, incidents, and outages in a timely manner.
• Document procedures, configurations, and troubleshooting steps for internal knowledge base.

Continuous Improvement

• Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.
• Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.
• Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.
• Exposure to Microsoft PowerBI, Tableau or any data-manipulation tools is highly desirable. #LI_DNI

Required Qualifications

• Bachelor's Degree or equivalent years of experience.
• 1-3 years of experience with designing, implementing, and managing storage environment. 
• Proven experience in PURE Storage & NetApp storage for administration, including configuration, maintenance, monitor storage systems & perform ONTAP GUI/CLI operations, installation, upgrade, backup/restore, and file system configuration for CIFS/NFS/iSCSI.
• Proven knowledge of Cloud Storage.
• Experience with Brocade Switches.
  Strong Knowledge on Performance analysis factors of Pure Storage Arrays, PURE CLI Commands. Monitor system performance, availability, and security to ensure optimal operations.
• Experience in Configuring and troubleshooting Fabric Environment constituting Brocade/ Connectrix/ Cisco switches. Certification on PURE technology is an added advantage.
• ​SAN Administration & Zoning.
• Proficiency in managing PURE Storage: Hands-on experience. Certification will be an advantage.
• Hands-on Proficiency in AWS Storage Services, i.e. S3, FSxN, EFS, EBS.
• Hands-on/Basic experience in managing Windows, Linux systems.
• Professional experience in administration, configuration & operational support of Storage Platforms (NetApp, ECS etc.).

Preferred Qualifications

• Exposure or experience with Terraform or Python or Ansible is highly desirable.
• Experience with Bitbucket & Jenkins CI-CD pipeline framework is highly desirable.
• Should have fundamental exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities
• Experienced with intermediate MS Excel skills: vlookup, pivoting, formulas, macros, data compa