Psychiatry - Program Director - Child Division - NC-PAL

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Position Summary:

The NC-PAL Assistant Director is responsible for overseeing the administration of the North Carolina Psychiatry Access Line (NC-PAL). This role ensures the successful execution of day-to-day operations, program development, and long-term sustainability. The Assistant Director collaborates closely with NC-PAL Principal Investigators (PIs), Directors, program leaders, and sponsoring agencies to align activities with the program’s vision and goals. This position also works with peers to ensure consistency in program implementation.

Key Responsibilities and Estimated Effort:

Responsibility Description Est. Effort Program Administration, Stakeholder Engagement, and Communications - Develop and manage tools to track progress toward program goals using implementation science principles.
- Facilitate meetings across Duke, UNC, and the NC Department of Health and Human Services.
- In collaboration with the Administrative Lead:
  • Plan and convene quarterly statewide stakeholder meetings.
  • Present at local, state, and national conferences.
  • Organize public relations activities (e.g., newsletters, website, promotional materials).
- Maintain liaison with internal Duke departments and external partners (e.g., Care Management Organizations, professional societies, clinics).
- Advise staff on pediatric behavioral health policy.
- Support referral coordination and consultation services.
- Oversee administrative staff and manage personnel actions. 30% Program Development - Develop innovative enhancements, protocols, and policies.
- Coordinate provider education and training activities.
- Lead the REACH Institute PPP Mini-Fellowship, including recruitment, curriculum, and CME accreditation.
- Support staff wellness and DEI initiatives.
- Collaborate with clinical leaders to pilot strategies for individuals with co-occurring I/DD and SED or SMI.
- Design and evaluate educational resources and interventions.
- Promote continuous improvement and staff development. 30% Grants, Contracts, and Budget Management - Collaborate with the Grants Manager to track staff FTEs and monitor expenditures.
- Ensure compliance with sponsor requirements.
- Draft scopes of work and budgets.
- Prepare fiscal year budget recommendations. 30% Program Monitoring and Evaluation - Work with the Data & Reporting Team to maintain data systems (e.g., REDCap, Maestro).
- Develop evaluation plans and data collection tools.
- Design data visualizations and support reporting to funders.
- Ensure compliance with Duke and UNC IRB requirements. 5% Professional Development - Stay current on healthcare developments and legal issues.
- Participate in quality improvement, supervision, and professional development activities. 5%

Minimum Education/Training Requirements:

• Master’s degree required.
• Strong communication, analytical, and organizational skills.

Job Skill Requirements:

• Ability to plan and adminis