Customer Service Manager

embecta is a global diabetes care company that is leveraging its 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe. For more information, visit embecta.com or follow our social channels on LinkedIn, Facebook, Instagram and X.  

Why join us?  

A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work.  Here our employees can fulfill their life’s purpose through the work that they do every day. 

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.  Our Total Rewards program – which includes competitive pay, benefits, continuous learning, recognition, career growth and life balance components – is designed to support the varying needs of our diverse and global employees. 

The Customer Service Manager, EMEA, plays a pivotal role in shaping and leading embecta’s customer service operations across the region. Acting as the vital link between the customer service team, commercial organization, and clients, this role is responsible for designing and driving a seamless Operating Model that spans functions and geographies—ensuring exceptional service delivery aligned with business priorities.

Responsibilities

• Ownership for Customer Service in EMEA
• Design new solutions and improve the business process flows with embecta IT and embecta Customer Service
• Act as the voice of the countries and customers with embecta Customer Service and ensure that new country requirements are captured and implemented in systems (SAP, SF.com), processes and organizations. 
• Validate the Standard operating procedures for customer service. 
• Acting as the point of contact for approvals on changes/exception in established ord