Customer Service Representative

<p><b><span>Position Summary</span></b></p><p></p><p><span>The Customer Care representative is responsible for ensuring that customers are provided best in class customer support. Key responsibilities include promptly entering incoming purchase orders and supporting sales representatives.</span></p><p></p><p><b><span>Essential Duties and Responsibilities</span></b></p><p></p><p><span>List the key responsibilities for this role. </span></p><ul><li><p><span>Promptly enter purchase orders to meet or exceed the agreed to service levels. </span></p></li><li><p><span>Partner with Customer Care Leads to guarantee Achievement of service level <span>agreements.  </span> </span></p></li><li><p><span>Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing customers with status updates throughout the process.  </span></p></li><li><p><span>Identify gaps in customer care processes and partner with customer experience team to resolve.  </span></p></li><li><p><span>Ensure actions align with AAT strategy. </span></p></li><li><p><span>Escalate issues as they arise in a timely matter to ensure agility and responsiveness. </span></p></li></ul><p></p><p><b><span>Education &amp; Experience:</span></b></p><p></p><p><b><span>Education: </span></b></p><ul><li><p><span>Bachelor’s degree required.  </span></p></li><li><p><span>Excellent verbal and written communication skills. </span></p></li><li><p><span>Ability to work under pressure and successfully handle multiple priorities.  Conversational English level</span></p></li></ul><p></p><p><b><span>Experience</span></b></p><ul><li><p><span>2 years’ experience in Customer Service/Care roles.  </span></p></li><li><p><span>Strong critical thinking skills, understanding when escalation is necessary. </span></p></li><li><p><span>Strong problem-solving and analytical reasoning skills. </span></p></li><li><p><span>Leader in promoting and engaging work environment. </span></p></li><li><p><span>Utilizes data (KPIs) to drive business results.  </span></p></li><li><p><span>Experience working with international teams.</span></p></li></ul><p></p><p><b><span>Equal Employment Opportunity</span></b></p><p></p><p>Vantage is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category. </p><p></p><p><b><span>About Vantage</span></b></p><p></p><p>Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.</p><p><br/>We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here.  For more information visit: vantagegrp.com or LinkedIn/vantage.</p><p></p><p></p>