Director, Strategic Account Management - Enterprise

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

As the Director of Strategic Account Management (internally known as Director Retail Partnerships), you will lead the team responsible for growing and deepening Auror’s strategic partnerships with some of the largest retailers in North America.

This is a critical leadership role at the intersection of enterprise relationship management, value delivery, and enterprise sales. You’ll build, coach, and inspire a high-performing team of Partnership Managers (our Strategic Account Managers), equipping them to manage high-value partnerships, strengthen customer engagement, and drive revenue expansion.

You’ll work cross-functionally with Product, Marketing, Customer Success, and Sales to ensure we’re delivering meaningful outcomes for our partners, aligned with Auror’s long-term strategy and purpose.

You'll be responsible for: 

• Accelerating revenue growth and retention: Lead the team to execute high-impact account strategies that drive account expansion, strengthen customer commitment, and consistently uncover and convert new commercial opportunities.
• Build and lead a world-class team: Recruit, develop, and manage a team of strategic account managers, with a focus on performance, career development, and inclusive leadership.
• Ensure execution rigor and process discipline: Reinforce adherence to core sales processes, operating rhythms, and tools (e.g. Salesforce) to drive consistent performance, accurate reporting, and scalable growth.
• Own and grow executive relationships: Build trusted senior relationships across key accounts, ensuring alignment on strategic priorities, measurable outcomes, and long-term partnership success.
  

This role reports to Ruby Arden, VP Customer

As the VP of Customer at Auror, I lead the Account Management and Customer Success team in North America. With a career spanning SaaS scale-ups like Vend and Timely, I bring over a decade of experience building high-performing teams that drive customer impact and long-term growth. I combine commercial acumen with a strong customer lens — building trust, driving momentum, and helping teams execute with focus.

Requirements

About you

• Experienced enterprise leader: You have 5+ years of experience in enterprise sales or strategic account management teams in a complex, customer-facing environment, including experience in a people leadership role — ideally in B2B tech, SaaS, or another high-impact technology space.
• Enterprise commercial acumen: You’ve personally owned, grown, and closed large enterprise accounts. You understand how to build C-level trust, navigate complex organizations, and drive revenue expansion over time.
• Team-first operator: You are an experienced people leader who thrives on coaching others to excel. You’ve lead a team of at least 4 people and know how to hire and grow top talent, lead with empathy, and hold teams to a high standard.
• Mission-driven and adaptable: You’re energized by purpose-driven work, comfortable navigating ambiguity and shifting priorities to move the mission forward.
• Denver-based or open to travel/relocation: 
• Location: This role is ideally based in Denver, where most of the team is located. We’re open to relocating the right candidate, or considering someone who will be based remotely and can travel to Denver at least once a month for in-person collaboration.
• Travel: Ability to travel up to 40% of your