2X10 Weekend Call Center Representative (Part-Time)

LOCATION

Killeen, TX

JOB TYPE

Part-Time

PAY TYPES

Hourly

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We’re hiring Weekend Call Center Representatives to support our sales and customer service operations. Whether you're just starting out or bringing prior experience, this is a great opportunity to develop your skills, learn modern sales and service techniques, and help improve customer satisfaction by introducing new products and services.

In this role, you’ll represent some of the world’s most well-known brands with professionalism and care. We’re looking for individuals who are excellent communicators, eager to learn, and dependable team players. Join our fast-growing team and build a rewarding career while expanding your skill set.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Engage with customers to understand their needs and provide effective solutions
• Use internal systems and tools to manage customer accounts and complete tasks
• Identify sales opportunities and apply persuasive techniques to upsell products and services
• Clearly explain product features and processes to customers
• Escalate unresolved or complex issues to the appropriate team members
• Aim for first-call resolution through active listening and problem-solving

CANDIDATE QUALIFICATIONS

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Engage with customers to understand their needs and provide effective solutions
• Use internal systems and tools to manage customer accounts and complete tasks
• Identify sales opportunities and apply persuasive techniques to upsell products and services
• Clearly explain product features and processes to customers
• Escalate unresolved or complex issues to the appropriate team members
• Aim for first-call resolution through active listening and problem-solving

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.