2X10 Customer Service Representative (Sat. & Sun., 20hrs./wk)

LOCATION

Killeen, TX

JOB TYPE

Part-Time

PAY TYPES

Hourly

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We’re hiring part-time Customer Service Representatives to support inbound customer service projects during Saturday and Sunday shifts. In this role, you’ll respond to incoming inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing some of the world’s most recognized brands with professionalism and care.

 

No prior contact center experience? No problem! We welcome applicants with backgrounds in customer-facing roles such as retail, hospitality, or food service.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities

• Manage inbound and outbound customer interactions in a courteous, timely, and professional manner
• Actively listen to customers, identify their needs, and provide effective solutions
• Research internal systems to locate missing information and collaborate with other departments as needed
• Follow client-specific procedures and maintain a high standard of professionalism
• Use technology and tools to manage customer accounts and complete tasks
• Accurately document customer interactions and process claims
• Adhere to scripts, policies, and procedures to ensure consistency and compliance
• Leverage training and knowledge bases to provide accurate information
• Handle sensitive information with confidentiality and care
• Escalate complex issues to supervisors or appropriate teams when necessary
• Aim for first-contact resolution through effective problem-solving
• Stay current on updates by attending training sessions and reviewing new materials
• Meet all attendance and scheduling expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning your training knowledge into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent required
• Strong written and verbal communication skills
• Ability to type at least 20 words per minute
• Basic proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with strong time management skills
• Ability to troubleshoot and follow up on customer concerns
• Strong problem-solving, conflict resolution, and negotiation skills
• Customer-focused mindset: empathetic, patient, and responsive
• Ability to multitask and work independently in a fast-paced environment
• Team-oriented with excellent interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly con