Sr. Manager, Program Management

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

THE POSITION:
The Senior Manager will be responsible for oversight of one or more programs to drive the overall success
of the program. . The Senior Manager will drive patient and client satisfaction by leading and directing with
a goal of providing the highest level operational success, employee engagement and client satisfaction.
They will maintain compliance with service commitments, contractual obligations, regulatory compliance
and quality measures. Additionally, the Senior Manager will collaborate with multiple departments including
but not limited to finance, market access, technology, client experience, and pharmacy to ensure optimal
patient outcomes and client results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our people leaders are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:
Setting clear direction, effective plans and measurable outcomes
Page 2 of 4 CONFIDENTIAL ERD-3-01b, Job Description
Template, Rev. 9.0, Eff.
01/31/2019
Ensuring work is accomplished effectively by managing employee performance, work processes
and other resources
Engaging employees to maximize their discretionary effort
Developing a pipeline of excellent talent to fill future business needs
All other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of this position.
PEOPLE LEADER
People leaders must possess both the skills to effectively accomplish these tasks and the emotional
intelligence to do so in alignment with our cultural values. In addition to the critical management and
leadership tasks listed above, this role also includes the following unique responsibilities:
Effective leadership in coordinating and managing the day to day functions of assigned
programs to ensure high levels of patient service and satisfaction
Ability to maintain productive and healthy relationships with key clients to drive optimal client
satisfaction and results
Coordination of initiatives and leadership of cross functional collaboration and
communication resulting in efficient and effective delivery of services through continuous
improvement
Identification and communication of key trends and insights to clients and internal executive
management
EXPECTIONS OF THE JOB:
Leadership of one more client specific programs; accountable for delivering consistent
patient service in alignment with contractual quality and service standards, SOPs and budget
Day to day management of team staff across all levels, development of program specific and
internal SOPs, processes and quality measures
Foster ongoing client relationships and satisfaction by ensuring timely completion of client
deliverables, timely resolution of client issues and implementation of key program initiatives
and changes
Serve as a key point of contact for the client for both day to day activities, as well as
escalations
Deliver regular client updates regarding health of the program to both client and internal
leadership
Ensure successful staff on-boarding and training of staff, including leadership and staff
development, succession planning, and performance management
Identify and execute opportunities for program and process improvements on a continual
basis to ensure best in c