Master Scheduler and Customer Service Manager

Description

Master Scheduler and Customer Service Manager is responsible for the scheduling of the Canton OH plant production requirements to provide outstanding customer service. Primary contact for all customers including problem resolution. Will be in regular contact with the customers to understand their needs and plan production accordingly. Need to understand and support the Mission and Value statements of the organization. Responsible for implementing company’s policies and procedures. Must play a key role in maintaining Safety, Quality and Environmental standards in collaboration with other managers. Responsible for meeting the targets in the key performance indicators in various areas of operation. 

Requirements

  PRINCIPAL ACCOUNTABILITIES:

· Scheduling Canton plant Equipment Operations to satisfy customer requirements in an efficient manner minimizing cost  

  maintaining proper inventory balances. 

· Primary contact for customers and problem resolution.

· Scheduling transportation – external. 

· Proper scheduling of Shipping Department Employees. 

· Generating Invoices for shipments and ensuring their accuracy. 

· Customer satisfaction is of utmost importance. 

· Participate in problem solving activities.

· Participate in daily/monthly meetings with detailed analysis of performance with respect to the KPI targets, including but not 

  limited to Furnace Efficiency, Inventory days on hand, Inventory Balances, Obsolete Inventory. 

· Other duties as assigned.      

KNOWLEDGE SKILLS / ABILITIES:

· Highly motivated, results oriented leader with a positive approach 

· Good computer skills in MS Office Suite required and PLEX preferred. 

· Good analytical ability for both improvements and solving problems

· Strong negotiation skills with the ability to reason and influence at all levels.

· Strong communication and presentation skills.

· Knowledge in automotive industry and systems such as IATF16949 is a plus

· Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.

QUALIFICATIONS:

· Bachelor’s Degree.

· Minimum of 3 years’ experience in Production Scheduling.

· Experience using MRP / ERP systems,

· 5 years of experience in Industrial Operations.

· Proficient in MS office applications.