Credit Collections Associate

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

• Are you a dynamic professional with exceptional interpersonal skills and the ability to engage with personnel at all levels?

• Do you thrive on hands-on problem-solving and have a proven track record of using SAP and reading contracts effectively?

• We are seeking a results-driven individual with a keen eye for analyzing processes, implementing corrective actions, and fostering a collaborative outcome-based approach. If you possess a solid professional business image, exemplary negotiation skills, and the capability to communicate judgment decisions effectively, we want to hear from you.

OVERVIEW

As Credit Collection Associate, you will be responsible for the credit and collection of regional accounts and processing and support of liens and bond claims, as well as A/R risk management. In this role, you will be a key player in our team, exhibiting strong leadership and teamwork skills to ensure superior customer service both internally and externally. Elevate your career with us and be a driving force in our success!

JOB DUTIES

• Take a leadership role to drive, actively (directly) collect and support collection activities. Collaborate with the frontline personnel to understand the current account state, past due items, and the root cause of non-payment, and develop and follow up on agreed-upon actions to resolve.

• Provide branch level A/R support to drive A/R key performance indicators and help resolve past due accounts.

• Provide monthly reporting for accounts receivable reports and month-end reports.

• Execute collection meetings with the frontline to identify and discuss key items with actions put in place immediately to ensure payments are being received.

• Assist frontline with resolving billing disputes and ensure that actions are identified and resolved.

• Conduct account reconciliations.

• Responsible for understanding and driving third-party billing submittal and billing processes for National Accounts and developing core competency with key 3rd party systems (Service Channel, Arriba, Verisae, PayModeX, OB10(Government), etc.). 

• Develop monthly controls to ensure monthly invoicing is being submitted to 3rd party websites prior to the contractual deadline, customer notes are updated in SAP (for Branch reference) and responsible for evaluation and interaction with 3rd party collections, bankruptcy, bonding, liens, internal legal department, and external attorneys.

• Other duties as assigned.

A desired candidate will possess:

• Bachelor’s degree in business administration, accounting, finance, or economics, preferred.

• Minimum 3 to 5 years of demonstrated commercial credit and collection experience in the commercial service or construction industry. Prior experience billing and collecting preferred with experience in understanding the billing collection process, resolving disputes, account reconciliations, billing rates, and contractual terms.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self

• Diversity, equity and inclusion is embedded in our strategy and values

• Collaborative, creative and supportive work environment

• Passionate about safety, quality and innovation

• We care about the communities where we live and work

Just some of our many benefits include:

• Competitive salary

• Opportunities to learn and grow

• Matching 401K

• Comprehensive health and wellness plans for the entire family

• Paid holidays and paid time off

The hiring range for this role is $73,800 – $101,500.  The compensation package offered will depend on the candidate’s ability to meet the requirements of the role and a range