Mortgage Consumer Direct Sales Senior Manager (SAFE)

About this role:

Wells Fargo is seeking a Mortgage Retail Sales Senior Manager in Consumer Lending as part of Home Lending.  Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop teams of Mortgage Sales Managers, Mortgage Sales consultants and Support staff
• Engage and influence business partners, management, or supervisory staff to maintain a balance between day to day, high level operational execution and development of the strategic direction of the Mortgage Consumer Direct Sales functional area
• Identify and recommend opportunities for improving accountability for performance and business results within Mortgage Consumer Direct Sales functional area
• Direct work towards achievement of sales, process execution, customer service, risk, compliance, recruiting and retention goals, and overall effectiveness
• Determine appropriate strategies and actions of Mortgage Consumer Sales Direct team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for maintaining budget resources and quality services
• Collaborate with and influence business partners, management, or supervisory staff
• Coordinate and build relationships with business partners and ensure all Mortgage Consumer Direct Sales staff are properly trained
• Manage allocation of people and financial resources for Mortgage Consumer Direct Sales
• Develop and guide a culture of talent development to meet business objectives and strategy
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 6+ years of Mortgage Consumer Direct Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• 2+ years of recruiting experience  
• Mortgage sales experience
• Experience in building strong teams with a culture focused on partnering across groups, customer service and focus on managing a pipeline
• Knowledge and understanding of sales prospecting and generating referrals 
• Experience developing and cultivating professional relationships
• Experience building, motivating, developing, and retaining a sales leadership team and sales force
• Strong collaboration and partnering skills
• Strong risk management and compliance skills
• Data analysis experience
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This position is not eligible for Visa sponsorship
• Willingness to work on-site at the location(s) listed on the job opening
• Site hours of operation are Monday-Friday 9:00am-5:00pm
• Reliable transportation
• This position requires compliance with all mortgage regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Posting location

• 1150 W Washington Tempe, AZ 85288

Posting End Date: 

18 May 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers