Digital Enablement Lead

Job Title

Digital Enablement Lead

Job Description

Digital Enablement Lead

The Digital Enablement Lead designs, develops, governs, and deploys scalable digital enablement and AI upskilling solutions to transform S&SD into a digitally enabled, AI‑fluent organization. They accelerate workforce readiness by building structured learning pathways, adoption strategies, and performance support models aligned to digital technologies, workflow automation, and AI‑enabled service operations. Acting as a strategic bridge across Workforce Enablement, business leaders, product/platform teams, Digital Transformation, IT, and Change Management, they drive role‑based proficiency, workflow integration, and sustained adoption for continuous improvement.

Your role:

• Develop and execute enterprise digital enablement and AI upskilling strategies to build scalable readiness across field, remote, clinical, operational, and leadership functions.

• Design and govern tiered, role‑based learning journeys from awareness to advanced proficiency, workflow integration, and continuous improvement.

• Create and curate learning assets (modules, workshops, simulations, playbooks, prompt libraries, job aids) and support rollout/adoption of digital tools and AI workflows (ServiceMax, Copilot, predictive platforms, etc.).

• Partner with Change Management and business leaders to drive sustainable adoption via communications, champions, reinforcement plans, and Responsible AI, security, and compliance frameworks.

• Conduct capability assessments, define KPIs/dashboards, and recommend interventions to track proficiency, adoption, workflow integration, and business impact.

• Serve as strategic bridge across Digital Transformation, Product, IT, HR/L&D, Operations and lead a small team to deliver prioritized, hands‑on enablement programs.

You're the right fit if:

• Bachelor’s degree in L&D, Instructional Design, Business, IT, or related field

• 5+ years in digital enablement, L&D, workforce transformation, change/program management, digital adoption, or AI enablement.

• Proven experience designing and deploying enterprise learning programs, role‑based journeys, competency frameworks, and adoption strategies across software‑enabled workflows.

• Working understanding of AI literacy/fluency, generative AI, prompt engineering, workflow automation, digital adoption platforms, LMS/LXP, and AI‑enabled productivity tools.

• Strong stakeholder management, facilitation, storytelling, and ability to translate technical concepts into practical enablement while influencing across matrixed organizations.

• Skilled in capability assessment, defining KPIs/dashboards, using adoption and performance data to drive continuous improvement.

• Experience in MedTech/regulated industries, change management certification (Prosci/ADKAR), Lean/Six Sigma a plus; strategic thinker, collaborative, curious, energetic facilitator comfortable with ambiguity and customer‑focused.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field-based role.
 

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

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