Customer Service Representative

<p><strong>About EXANTE</strong></p> <p>EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.</p> <p>Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.</p> <p>We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:</p> <ul><li>We believe that freedom is an inherited right</li><li>We are catalysts</li><li>We defend privacy</li><li>We cater to our customers to an unprecedented degree</li></ul> <p>As a Financial company, we know our investment priorities. We invest in our people.</p> <p>Join us in creating a new standard for wealth management:<a href="https://exantecareers.com/" target="_blank">https://exantecareers.com</a></p> <p><strong>About the Role</strong></p> <p>Reporting line: Head of Client Services</p> <p>Location: Germany</p> <p>Worksite: Remote</p> <p><strong>Responsibilities</strong></p> <ul><li>Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs</li><li>Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach<br/></li><li>Liaise with internal teams to find solutions to more complex inquiries</li><li>Navigate inquiries to the relevant departments when necessary</li><li>Maintain a sound knowledge of our product and industry</li><li>Maintain a positive image of our company</li><li><p></p>Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation</li><li>Regularly communicate feedback and suggestions with your line manager</li></ul> <p><strong>Requirements</strong></p> <ul><li>Financial markets and industry knowledge</li><li><p></p>Previous experience with tools like Intercom, Zendesk, Atlassian</li><li>Previous experience in a brokerage/investment company<br/></li><li>Fluency in written and spoken English at a professional level</li><li>Strong client-focus service skills</li><li>Understanding of basic technical principles</li><li>Excellent communication skills, both written and verbal</li><li>Strong organizational skills and attention to detail</li><li>Comfortable working in a fast-paced environment</li><li>Ability to multitask effectively</li><li>Comfortable with working shifts</li></ul> <p><strong>Benefits</strong></p> <ul><li>Corporate benefits (choose your preferred options)</li><li>Truly inspiring culture, pleasant and informal work environment</li><li>Ongoing education &amp; training programs</li><li>Opportunity to network and connect in the Corporate Events</li><li>Global career opportunities</li></ul> <p>*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.</p>