Technical Customer Success Manager

<p>Join Apify on our mission to revolutionize web scraping, automation technologies, and AI agents. Apify collects billions of rows of data from all over the world for <a href="https://apify.com/success-stories/helping-the-planet-with-data" rel="noopener noreferrer nofollow" target="_blank">science</a>, <a href="https://apify.com/success-stories/automated-competitive-intelligence" rel="noopener noreferrer nofollow" target="_blank">market research</a>, and <a href="https://apify.com/success-stories/fighting-child-traffickers-with-technology" rel="noopener noreferrer nofollow" target="_blank">finding lost children</a>. We make it possible for <a href="https://blog.apify.com/intercom-customer-support-ai-chatbot-web-scraping/" rel="noopener noreferrer nofollow" target="_blank">AI chatbots</a> to interact intelligently, and we’re making <a href="https://blog.apify.com/how-to-build-an-ai-agent/" rel="noopener noreferrer nofollow" target="_blank">AI agents</a> an integral part of the Apify platform.</p><p>To support this, we're looking for a <strong>Technical Customer Success Manager</strong> who can help our customers get real value from our tools, solve their data challenges, and grow with us as we expand what's possible with web automation.</p><h2><strong>What you’ll be doing:</strong></h2><p><strong>Helping developers succeed with our tools:</strong> Apify is made by developers for developers, so you’ll need to get comfortable with the nitty-gritty of our SDKs, CLI, API, and Crawlee. Don’t worry if you’re not an expert yet - we’ll show you the ropes. Working with the Delivery team, you’ll:</p><ul><li><p>Build real relationships with customers and help them see how Apify and our open-source tools fit their technical and business needs.</p></li><li><p>Get them excited about new features and creative ways to use Apify.</p></li><li><p>Jump in with engineers to fix tough problems when customers hit a wall.</p></li></ul><p><strong>Keeping customers around and growing their accounts:</strong> A lot of our enterprise customers started small, on Free or Starter plans - and scaled up over time. To keep that going, you’ll collaborate across teams to:</p><ul><li><p>Run demos, webinars, or workshops that show off what Apify can do.</p></li><li><p>Keep an eye on how customers are doing and try out ideas to keep them engaged.</p></li><li><p>Spot when someone’s at risk of leaving and step in to help.</p></li><li><p>Find chances to grow accounts - think renewals, upsells, or new use cases.</p></li><li><p>Sit down with customers for honest business reviews.</p></li><li><p>Guide promising accounts from a low-touch approach to more hands-on support.</p></li></ul><p><strong>Making Apify better:</strong></p><ul><li><p>Team up with Product, Marketing, and Sales to figure out what customers really need and push for changes that matter.</p></li><li><p>Spot where things get tricky for users and advocate for fixes.</p></li><li><p>Help prioritize new features that help customers excel and get the most out of Apify.</p></li></ul><h2>There’s no such thing as a perfect fit, but you might be our person if:</h2><ul><li><p>You’ve worked in software development, or you’re just really into tech and eager to learn fast.</p></li><li><p>You’ve got some experience with web development or web tech - enough to know what an API is and how it works.</p></li><li><p>You’ve done customer success or product advocacy before and handled things like renewals, upsells, or keeping customers from walking away.</p></li><li><p>You genuinely care about customers and want to make their experience great.</p></li><li><p>You’ve got a knack for spotting opportunities to grow accounts and aren’t afraid to chase them.</p></li><li><p>You bring energy and a good attitude to the table.</p></li><li><p>You’re the type to take an idea, run with it, and see it through - even if it means shaking things up a bit.</p></li><li><p>You can break down the complicated stuff into something clear and simple for customers.</p></li><li><p>You’re confident speaking and writing in English, and it shows.</p></li><li><p>You play well with others and like being part of a team.</p></li><li><p><strong>Nice-to-haves (but not dealbreakers):</strong> If you’ve messed around with web scraping, automation, headless browsers, proxies, SaaS/PaaS platforms, cloud setups, or coded in JavaScript or Python, that’s awesome. Experience with data-driven customer metrics, business reviews, or pricing conversations is a big bonus too.</p></li></ul><h2>Why should you work at Apify?</h2><ul><li><p>Space, support, and autonomy for personal growth, with a direct impact on our success</p></li><li><p>Full-time position in Prague (Lucerna Palace) or Brno (Titanium) 🏰</p></li><li><p>Option to work remotely 🛋️</p></li><li><p>Flexible working hours (perfect for both night owls 🦉 and early birds 🐥)</p></li><li><p>Nobody counts holidays as long as the work gets done 💪</p></li><li><p>Stock options and profit sharing 💰</p