Customer Service Representative

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are looking for customer- oriented, well organized person with outstanding interpersonal skills to us at Copeland!

Do you want to join a dynamic environment where you can learn from our expert team? By joining us as a Customer Service Representative you will have a meaningful role in providing efficient and the highest level of customer service by improving delivery performance to our customers.

Does this sounds like an exciting opportunity for you? If so, we encourage you to join our team in Cluj-Napoca!

 

In This Role, Your Responsibilities Will Be:

• Daily contact with customers, by phone and email.
• Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system accurately and in a timely manner.
• Check the lead-times provided by the Plants, and potentially get a shorter one, confirm the lead time on the order.
• Manage customer orders from order entry until delivery and invoicing of the goods including organization of transport worldwide.
• Support the Sales Office with all questions and redirect them to appropriate contacts in other departments if needed.
• Prioritize and implement scanning of all orders and relevant documentation.
• Contacts with production units and marketing, quality, application engineering and logistics departments.
• Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site.
• Various administration tasks related to customer files.

Who you are:

You provide timely and helpful information to individuals across the organization. You persist in accomplishing objectives despite obstacles and setbacks. You establish clear responsibilities and processes for supervising work and measuring results. You build and deliver solutions that meet customer expectations.

For This Role, You Will Need:

• Minimum 2 years of experience in international sales or customer service, logistics and/or transportation department.
• Proficiency in English.
• Good mastering of Microsoft Office tools (Outlook, Word, Excel, Power Point).

Preferred Qualifications that Set You Apart:

• Basic technical skills.
• Excellent communication skills and attention to details. 

Our Offer to You

By joining Copeland, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from certified trainers with extensive knowledge of our customers, products and applications. Our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.  

Together, we