Sr. Associate, Digital Products, State Street, Boston, MA

Sr. Associate, Digital Products, State Street, Boston, MA

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Sr. Associate, Digital Products works collaboratively with product partners across the organization to understand how platforms need to evolve to enhance/support product offerings, optimize the customer engagement and to integrate capabilities. The incumbent recommends and implements strategies and tactics to improve operating expenses, reduce risk, and to increase sales.

• Clearly articulate the business value of new features and unite stakeholders behind a shared vision.
• Serves as a liaison to the technology team in order to translate requirements and user stories into work ready for development.
• Works with User Experience teams to understand customer needs and that they are reflected in the end product.
• Leverages research, focus groups and testing as needed.
• Implements and delivers within commitment, understanding the accountabilities of all parties and program timelines and deliverables.
• Keeps all POD deliverables on track for timeline and budget.
• Act as business representative within the POD, responsible for day to day decisions.
• Ensures the development team is developing in alignment with the stories created from the high level requirement.
• Responsible for defect management and prioritization of defects.
• Creates, prioritizes, grooms, and maintains product backlog.
• Ensures development stories have well defined acceptance criteria.

Customer Centricity

• Deep customer-centric mindset, with a demonstrated ability to represent the voice of the customer throughout the product lifecycle.
• Experience synthesizing insights from multiple customer feedback channels, including: Customer complaints and app store reviews, Digital analytics and funnel data, User research, usability testing, and surveys, AND Call center, branch, and operations feedback - REQUIRED
• Ability to translate customer pain points and unmet needs into clear product opportunities, enhancements, and backlog items.
• Strong partnership with CX, Operations, Contact Centers, and Analytics teams to ensure customer insights are systematically incorporated into product decisions.
• Experience prioritizing improvements that balance customer experience, business outcomes, and risk/compliance considerations.
• Demonstrated success driving measurable improvements in customer satisfaction, adoption, and digital engagement.

Product Delivery and Agile Execution

• Demonstrated experience working in Agile / Scrum environments, partnering closely with engineering, design, data, and platform teams. - REQUIRED
• Hands-on proficiency with JIRA for backlog management, sprint planning, dependency tracking, and delivery reporting. - REQUIRED
• Ability to translate complex business needs into clear, prioritized epics and user stories with a fully defined and partner approved acceptance criteria
• Strong documentation discipline using JIRA, Confluence and Figma to create and maintain: Product requirements and epics, Decision logs and Process flows and journey mapping. - REQUIRED
• Strong analytical mindset with experience defining and tracking KPIs, OKRs, and product success metrics.
• Ability to use data to inform prioritization, experimentation, and iterative improvement.
• Experience partnering with analytics teams to design experiments, A/B tests, and post-launch performance reviews.
   

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Technology-related field. - Required.

• 9+ Years Experience with Agile project delivery methodology. - Required.
• 9+ Years Experience