Digital Markets CRM Product Engagement – Associate

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. 

 

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy. 

Job Description 

Join JPMorgan Chase & Co., a global leader in financial services, as a dynamic Associate in our Markets division. Shape the future of our CRM Platform for the CIB Markets business.  

Job summary: 
As a Product Manager, you will focus on driving engagement of our cutting-edge CRM Platform (Integrated Client Ecosystem) tailored for our CIB Markets business and contributing to the advancement of the product. Drive user engagement and product innovation, connect with users and stakeholders to ensure adoption, map feedback to product enhancements and pre-empt key features to develop to further advance the product.  In addition to owning the roadmap and adoption plan for the product, the incumbent will also partner with our data strategy team to deliver timely and relevant information, to drive personalization of client service. 

 

Job responsibilities: 

• Ensure product adoption and value realization. 
• Accountable for product adoption targets and regular user engagement 
• Collaborate with internal stakeholders to gather requirements and prioritize features and act as the liaison between business units and technology teams. 
• Incorporate user feedback and industry best practices into design enhancements. 
• Leverage data analytics to drive engagement, product decisions and measure success. 
• Implement features that enhance data-driven insights for Sales and Research. 
• Proactively identify and mitigate risks associated with the platform. 
• Evangelize and articulate a clear product vision and strategy for the platform and align platform capabilities with Sales & Research needs. 

Required qualifications, capabilities, and skills: 

• Bachelor’s degree in Business, Finance, Technology, or related field 
• Proven interest in developing Digital Solutions and Products, preferably within Markets. 
• Good understanding of CRM Systems and their application in Markets Sales environments. 
• Excellent leadership, communication, and interpersonal skills. 
• Ability to manage multiple priorities in a fast-paced, dynamic environment. 
• Proficiency in data analysis and familiarity with relevant tools and technologies. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement,