Senior Software Engineer

As a Senior Software Engineer on the System Operations team, you are responsible for ensuring the operational integrity of tens of thousands of systems distributed globally. These systems include DNS, DHCP, Puppet, Kubernetes, Docker, CDN properties, NGINX load balancer clusters, and all the automation and APIs in between that allow us to manage them. The System Operations team ensures all components on the platform work together seamlessly to handle hundreds of thousands of requests per second. With such a diverse technology landscape, automation and consistency is key here. You will develop and utilize tools that ensures the right changes are deployed to the intended systems in an automated fashion. There will be plenty of opportunities leverages your ability in finding the most efficient solutions to manage our growing technology stack, as well as expand your experience working with, among other things, data center management tooling, provisioning automation, configuration management, orchestration, and cybersecurity. This opportunity allows flexible hours and remote work.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Engineer solutions for various projects and operational needs required by our customers. Perform code reviews to changes to the infrastructure configuration files and updates to tools libraries and APIs (Application Programming Interface).
• Manage remote servers and configure hardware, peripherals, services, settings, storage, etc. in accordance with standards and project/operational requirements.
• Provide support to technical and non-technical customers from various constituencies. Investigate and troubleshoot issues with hardware failures, application performance and software debugging. Coordinate and engage with other teams during incidents or planned maintenance. Handle escalations on technical issues and operations from global team members.
• Maintain ZFS (Zettabyte File System) storage clusters to ensure data redundancy and business continuity.
• Provide mentorship, coaching and guidance to teammates.
• Maintain documentation for the infrastructure software stack.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years writing scalable tools using scripting languages like Python, Perl, and/or Go
  • OR equivalent experience
• 4+ years of troubleshooting and administering Dell hardware such as the PowerEdge C and R systems using out-of-band management tools such as iDRAC or OpenIPMI.
• 4+ years of experience in administering, deploying, and troubleshooting Debian-based Linux distributions such as Ubuntu and operating container technologies, especially Kubernetes and Docker, in a distributed systems environment.
• 4+ years of developing Infrastructure as code, execution plans, resource graph and change automation using Terraform, Puppet, and/or Ansible.

Other Requirements:

Candidates must be able to meet Microsoft, customer and/or government security screening requirements that are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science or related technical field or equivalent experience and 5+ years writing scalable tools using scripting languages like Python, Perl, and/or Go.
• 5+ years of troubleshooting and administering Dell hardware such as