Senior Salesforce Administrator

OVERVIEW

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide. 

Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

INTRO TO POSITION

This role will join a team of NPR colleagues focused on innovating and maintaining NPR’s Salesforce CRM. You will be deeply involved in implementing a wide array of product features across the platform in collaboration with teams across the organization. The ideal candidate can work seamlessly across projects and can understand the varied technical layers that enable product experiences. They will proactively identify and implement Salesforce solutions that help NPR achieve its strategic goals. 

NPR’s Salesforce CRM runs critical business processes from donor management to management of our nationwide network of Member organizations to powering digital experiences for millions of Americans. The Senior Salesforce Administrator will work with product and technical teams to strategically design and update our CRM data model and platform architecture to optimize our Salesforce platform.  As a technical team leader, the Senior Salesforce Administrator will provide guidance to Salesforce resources throughout the organization. A successful candidate will have a demonstrated ability to analyze, design and optimize processes utilizing the Salesforce platform, increasing user adoption, driving best practices, and making the most of Salesforce’s possibilities for our organization to achieve strategic results.

RESPONSIBILITIES

• Collaborate with team leaders, product managers and others on Salesforce configurations and functionality to implement cross-divisional initiatives aimed at advancing NPR’s strategic goals
• Partner with product and technical teams to evaluate, scope, design, prioritize, and complete new platform development in support of organizational strategic priorities
• Assess the impact of new requirements on the existing platform as well as all upstream and downstream applications, systems, and processes
• Communicate opportunities, trade-offs, challenges, and changes within and across teams in a professional, efficient and creative manner
• Lead the design and maintenance of system permissions including roles, profiles, permission sets, public groups, organization wide defaults, sharing rules, etc.
• Lead and provide guidance to the product and technical teams on the design of system configuration architecture including flows, process builder, record types, custom objects, etc.
• Manage the enablement of upstream and downstream system/data integrations within NPR’s Salesforce environment, from internally managed APIs to external 3rd parties
• Implement sound data hygiene practices and safeguards across NPR
• Document appropriate NPR Salesforce usage, processes and workflows
• Guide and mentor cross-divisional Salesforce team members
• Work with cross-divisional teams to review, manage, and optimize integrated applications
• Contribute to a culture of collaboration and inclusion across all disciplines

QUALIFICATIONS

REQUIRED SKILLS

• Minimum five years of experience as a Salesforce administrator
• Demonstrated understanding of Salesforce platform, best practices, and functionality
• Demonstrated success in creating innovative, user-friendly Salesforce solutions
• Understanding of basic triggers/Apex code knowledge
• Experience with DevOps/release management
• Experience with connected apps in Salesforce
• Salesforce Administrator, Advanced Administrator, and/or Platform App Builder certifications

PREFERRED SKILLS

• Experience with Nonprofit Success Pack and nonprofit processes
• Experience with Salesforce CPQ a plus
• Experience with Salesforce Marketing Cloud a plus
• Experience with Salesforce Accounting Subledger a plus

Does this sound like you? If so, we want to hear from you