ADMISSIONS ASSISTANT

JOB SUMMARY

The Admissions Assistant assists in the admissions process and helps ensure that new residents are integrated seamlessly into the system.

ESSENTIAL JOB FUNCTIONS:

• Schedules tours for admission inquiries.
• Provides advance notification regarding appropriate preparation and follow-up for new admissions and re-admits; communicates with department manager or Administrator.
• Receives and reviews inquiries regarding the facility via telephone, email, fax, and in person; extracts information from referrals and completes information sheet for team review.
• Assists in making arrangements with discharge planners, families, and physicians.
• Collects and communicates information; performs administrative tasks in the electronic medical record to document residents’ admission status including preparing admissions paperwork for signatures and providing/completing admission packets (e.g., resident rights, a notice of privacy practices, admissions contract, etc.).
• Assists in the resident admission orientation to the facility/room per established policies and procedures including provision of the welcome box, an inspection of the resident's room, and escorting residents to their room.
• Obtains all necessary cards to verify the identity and financial status of the resident (i.e., HMO, Medicare, or Medi-Cal cards) and verifies entitlement to HMO, Medicare, etc., coverage and completes costing of patient; checks for Insurance/payment accuracy.
• Assists Admissions Coordinator and Billing Manager in providing explanation to the resident and/or responsible party about room rates, billing procedures, visitors’/guest privileges, restrictions, resident care procedures, etc., as appropriate.
• Ensures residents’ valuables are inventoried and deposited or a “release from responsibility form” is signed by the established policies and procedures.
• Maintains daily and monthly census report as directed and emails the daily census information to the required parties before 9:00 a.m. each weekday.
• Prepares and maintains weekly referral reports following the company standards for discharges, admissions, and referral sources.
• Maintains a current listing of all residents and assigned room numbers; provide copies of such listing to nursing, management, government agencies, etc., as necessary and following the privacy rules.
• Maintains documentation of discharge dates/times from facility; maintains resident waiting list.
• Follows up on all pending admissions daily or as directed by the Admissions Coordinator.
• Issues Medicare denial letters as directed by the clinical navigators.
• May serve as Receptionist for the facility and provide administrative support to other departments
• Reports established facility procedures and regulatory standards: accidents and incidents,  resident grievances, complaints, allegations of resident abuse and/or misappropriation of resident property, occupational exposure to blood, body fluids, infectious materials, and hazardous chemicals, concerns and suspected incidences of non-compliance including but not limited to hazardous conditions and equipment.

QUALIFICATIONS:

• Two years of office work experience preferred.
• High School graduate or equivalent.
• Effective oral and written English communication skills; bilingual a plus.
• Must be well-organized with proficient skills in MS Word, Outlook & Excel.