Operations Agent

Overview  

 

People. Passion. Pride. This is what has driven our team since 1833.  

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.   

But at the heart of our business is our people.    

 

Role Purpose 

 

The Operations Agent is responsible for supporting the safe, efficient, and on-time operation of airport activities. This position coordinates aircraft servicing, monitors airside and terminal operations, ensures compliance with safety regulations, and works closely with airline partners, ground handling teams, airport authorities, and other operational departments to deliver exceptional service while maintaining operational excellence. 

 

What you will be doing: 

 

• Monitor daily airport and ramp operations to ensure safe and efficient aircraft turnaround 

• Coordinate with airline personnel, dispatchers, ramp agents, fueling teams, catering, cabin cleaning, baggage handling, and maintenance personnel 

• Conduct routine inspections of airport operational areas, including ramps, gates, taxiways, and service roads 

• Respond to operational issues, flight delays, emergencies, and irregular operations (IROPs) 

• Communicate operational updates to internal teams and airline customers 

• Ensure compliance with FAA, TSA, OSHA, airport authority, and company policies and procedures  

• Complete operational reports, incident reports, safety documentation, and daily logs 

• Assist with gate assignments, aircraft parking, and equipment coordination as needed  

• Monitor weather conditions and communicate operational impacts 

• Support emergency response procedures and participate in safety drills  

• Investigate operational concerns and recommend corrective actions 

• Maintain accurate operational records using company systems and software  

• Promote a culture of safety, customer service, and continuous improvement  

• Perform other duties as assigned 

 

 

Safety, Security, Wellbeing and Compliance: 

 

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. 

 

What we are looking for: 

 

• High school diploma or GED  

• Must have current driver’s license  

• Previous airport, airline, aviation, logistics, or operations experience preferred 

• Strong organizational and multitasking abilities 

• Excellent verbal and written communication skills 

• Ability to make sound decisions in a fast-paced environment 

• Basic computer proficiency, including Microsoft Office and operational softw