User Activation Specialist / CMS (f/m/d)

<p>In this role, you will <strong>focus on customer activation, reducing churn, lowering acquisition costs</strong>, and <strong>increasing customer lifetime value</strong>. You will plan and guide the <strong>onboarding process</strong>, educate customers through <strong>webinars and training</strong>, and report key metrics.</p><p><br/></p><ul> <li>Play a pivotal role in not just ensuring customer success, but also <strong>fostering vibrant and thriving user communities</strong> that drive growth and engagement.</li> <li>As the voice of the customer, you will <strong>escalate issues, and report upsells opportunities and churn risks.<br/><br/><br/></strong> </li> </ul><p>If you're passionate about <strong>customer success </strong>and want to <strong>make a real impact</strong>, apply now and become a part of the CELUM team!</p><p><strong>Requirements</strong></p><ul> <li> <strong>3+ years of experience</strong> in the thriving <strong>SaaS sector<br/></strong> </li> <li>Exceptional <strong>communications skills </strong>to engage with customers effortlessly<br/> </li> <li> <strong>Customer-facing roles</strong> with a track record of success<br/> </li> <li>A passion for <strong>technical know-how</strong> and staying ahead of the game<br/> </li> <li>A sharp <strong>understanding of business needs</strong> and an ability to drive results<br/> </li> <li>Have the feeling that your <strong>English and German are the creams of the crop</strong>, you know we mean the yellow of the egg.</li> </ul><ul> </ul><p><strong>Benefits</strong></p><ul> <li>Unleash your earning potential with a <strong>minimum annual gross salary of EUR 40,000<br/></strong> </li> <li>a<strong> higher salary is possible</strong> if requirements are exceeded<br/> </li> <li>Take advantage of <strong>up to 365 EUR in yearly public transport sponsorship </strong>(Wiener Linien, Linz AG, ÖBB, etc.) to keep your commute smooth and eco-friendly<br/> </li> <li>Join us at our<strong> environment-friendly office campus in Linz</strong>, fueled by the Alpine energy<br/> </li> <li>Keep fit and have fun with our <strong>fitness benefits and monthly yoga sessions<br/></strong> </li> <li>Experience a flexible work environment with a permanent workplace and <strong>up to 3 days of home office</strong> (with a presence day on Wednesday) or <strong>fully remote work</strong> after the onboarding period<br/> </li> <li> <strong>Become a part of the CELUMian community</strong>, where <strong>we have each other's backs </strong>and celebrate together with yearly companywide events and our <strong>Christmas Party and Workation<br/></strong> </li> <li> <strong>Bring your sense of humour,</strong> we promise to keep you laughing (most of the time, at least a little... no, seriously, <strong>we've got jokes</strong>). Word of honour!</li> </ul><ul> </ul>