Senior User Researcher, Consumer (m/f/d)

<h3>Company Description</h3><p>Everyone’s story matters. Come shape your story with us at Riverty.<br/> <strong>But where does that take you?</strong><br/>  <br/> To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don’t have to worry about it.<br/>  <br/> <strong>And there’s more.</strong> We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.</p><p> </p><h3>Job Description</h3><p><strong>We are looking for a </strong></p><p><strong>Senior User Researcher, Consumer (m/f/d)</strong></p><p><strong>(unlimited, fulltime) Join our team at our location in Amsterdam or Berlin - flexible working conditions available</strong></p><p> </p><p>As a Senior User Researcher at Riverty, your work will focus on creating sustainable financial services by bringing human centricity to life throughout our organization. You will help us better understand the people we design and build for by uncovering meaningful insights, identifying unmet needs, and advocating for customer perspectives across the product development lifecycle.</p><p>Beyond generating insights, you will bring a strategic design perspective that helps shape product direction and long-term customer experiences. By combining qualitative research with quantitative evidence and collaborating closely with Product, Design, Engineering, and Data teams, you will enable evidence-based decisions that create value for both our customers and the business.</p><p>You’ll join our very international team of UX designers, UI designers, service designers, and UX writers, but you will work across the organization supporting your peers across Europe.  </p><p>We work in a regionally-distributed-hybrid setup with twice a week expectation in the office, with occasional travel to meet up physically for team huddles or cross-functional workshops. </p><p> </p><p><strong>What will you do:</strong></p><p>As a Senior User Researcher at Riverty, you’d report to the UX Design Lead, Consumer and support a cross-disciplinary consumer team of UX design, service design, and UX writing to help our users understand and navigate our services across consumer channels and touchpoints.</p><p>A Senior User Researcher is responsible for planning, conducting, analyzing and synthesizing research that enables product teams to make informed strategic decisions throughout the product lifecycle. You will reduce uncertainty by generating customer insights, validating assumptions, identifying strategic opportunities, and helping teams make confident decisions grounded in customer evidence.</p><p>As our first strictly User Researcher in the design organisation, you will play a key role in connecting user research, data and analytics, business objectives, and design strategy to influence both near-term product improvements and long-term product direction.</p><p> </p><p><strong>Your time will mainly be spent on</strong>:</p><ul><li>Planning and conducting qualitative and quantitative research using a range of appropriate methodologies. </li><li>Identifying customer needs, behaviours, motivations, and pain points through interviews, usability testing, surveys, diary studies, contextual inquiry, and other research approaches. </li><li>Synthesising research findings into clear, compelling insights and recommendations that influence product strategy, service improvements, and customer experiences. </li><li>Collaborating closely with Product Managers, Designers, Engineers, Data Analysts, Product Operations, Marketing, Brand and other stakeholders to embed research throughout discovery, delivery, automation, and continuous improvement. </li><li>Combining qualitative research with analytics, experimentation, and business metrics to generate holistic customer insights and support evidence-based decision making. </li><li>Helping product teams identify strategic opportunities by connecting customer insights, market trends, organisational priorities, and product goals. </li><li>Designing and executing evaluative research to validate concepts, prototypes, and live experiences while measuring customer outcomes. </li><li>Contributing to and maintaining research repositories, insight libraries, and research operations that improve organisational knowledge sharing. </li><li>Championing a human-centred, evidence-based culture by advocating for customer needs while balancing business objectives, technical feasibility, and measurable outcomes. </li><li>Coaching and