Contact Center Agent (Roadside Assistance - German Speaker)

Who are We?

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsibilities be?

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

What skills are we looking for?

• High School level (mandatory)
• At least 1-3 years’ experience as a Customer Care Specialist or similar CSR role (preferable)
• German native speaker or C1 Level (mandatory)
• Fluency in English (mandatory)
• Availability to work in shifts regime (mandatory)
• Familiarity with automotive industry (is a plus)
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

Ref. Level: B