Primary Details

Time Type: Full time

Worker Type: Employee

Manages the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating from Professional Liability and Cyber business segments, including Tech E&O, Media Liability and Cyber. Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

The Opportunity

This role will manage the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating from Professional Liability and Cyber business segments, including Tech E&O, Media Liability and Cyber.  Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

Primary Responsibilities

• Conduct independent coverage, liability and damages analysis in order to asses potential exposure to the Company
•Draft correspondence that accurately and succinctly communicates the Company's coverage position
•Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
•Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome
•Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.
•Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
•Collaborate with Underwriters and other stakeholders to identify, understand and address novel or complex risks to appropriately price and negotiate terms
•Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.
•Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 8 years relevant experience

Preferred Competencies/Skills

•JD highly preferred;

•Excellent interpersonal communications and negotiation skills

•Generate original, innovative solutions to difficult or unusual situations
•Financial and business acumen and awareness of financial responsibility
•Quickly change direction when working on multiple projects or issues
•Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
•Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
•Assume a methodical approach to a given situation and develop a systematic procedure as a response
•Develop effective negotiation strategies and prepare a plan of action
•Build and capitalize on beneficial internal and external relationships including competitors
•Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
•Build and establish constructive and cooperative working relationships and open lines of communication
•Utilize effective communication skills to influence and persuade decision makers
•Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Preferred Education

• J.D.

Preferred Experience

• Prior experience handling Professional Liability, Cyber and Media Liability Claims

Preferred Knowledge

•Advanced working knowledge of Professional Liability (E&O), Media Liability and Cyber products and policies
•Advanced working knowledge of insurance policy and contract language
•Advanced working knowledge of experts in field of concentration including attorneys, mediators, judges and experts

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partn