Administrative Analyst II

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

OVERVIEW

Integral position within the Business Services (BusOps) Department that will participate in a wide variety of administrative, recurring duties and responsibilities supporting our internal customers; Field Services, GOM, Logistics and so forth. Position will consist of daily administration and maintenance of exception reporting, SAP updates/maintenance across several transactions, in addition to being a primary handler of our internal BusOps inbox, supporting internal customer requests across the Dept entire support realm, from taking direction to resolve, and rerouting to internal BusOps team members based on escalation requirements. 

 

This position is hybrid - must be based in Las Vegas, NV or Reno, NV. 

 

RESPONSIBILITIES

 

This position will be heavily relied upon as an administrative support team member, supporting internal customers as well as internal department needs daily. Much of the work will be known and repetitive in nature, with the ability to react as required based on the needs of the internal customer. 

 

• Acts to foster internal relationships for the operational effectiveness of BusOps and the FS Team pertaining to exception reporting and monitoring for discussion with laggards for improvement goals. 
• Take a large stake ownership of our existing BusOps Inbox to address support requests in a timely manner, consistent with best-in-class customer service. Solving directly in combination with internal escalation as needed. 
• Assists with assisting BusOps Builders with WEBI distribution updates as needed. 
• Assists in reviewing dept owned policies, instructional documentation and ensuring they are up to date and meet the needs of the ever-changing FS landscape. 
• Assists with BusOps Trainer in LMS to coordinate mandatory course assignments to FS pertaining to exception reporting trends which dictate markets needing refresher.  
• Assists existing BusOps team members with IN/CN/VPN SVO creation as needed. 
• Scheduling and coordination 
• Other duties as assigned. 

QUALIFICATIONS

• 3+ years of experience with SAP.  
• Strong analytical and creative skills. 
• Proficient across several applications  
  • Excel (Med to High proficiency) 
  • PowerPoint (Basic skills) 

 

PREFERRED QUALIFICATIONS

• Ability to work independently and manage multiple tasks with attention to detail. 
• Ability to create and communicate executive summary presentations as need arises. 
• Ability to articulate in public speaking SME capacity to FS Markets lagging progress and recommend insights to help them achieve compliance. 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

#LI-DG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starti