Vice President, Construction & Infrastructure Claims Account Executive (REMOTE)

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The CAE is responsible for providing claims account management services to an assigned block of large revenue NFP customers.  The CAE is the lead claims contact/liaison between the customer, carrier and NFP and their primary purpose is to assure that our customers receive a deeper level of visibility into and collaboration with their claims.   This will be accomplished by focusing on the implementation of effective and consistent claims service programs and assuring the accessibility of NFP and carrier claims staff to internal and external customers. This position requires significant property casualty claims experience, expertise in written and verbal communications, a high level of organization and the ability to work in an independent setting.

Principal Roles and Responsibilities

• Acquisition Meetings: On an as needed basis, the CAE will participate in new and renewal meetings to present the NFP claims platform for the purposes of confirming the value add that NFP claims can bring to the table for the customer.  This will involve the creation of service presentations, review of loss data to create trend or other reports and performing in person and telephone meetings.

 

• On-Boarding/Re-Onboarding Meetings: Within two weeks of an account binding or renewing, the CAE is responsible for meeting with the NFP production and claims Team Lead staff to firm up coverages/carrier information, NFP claims contacts and conduct a meeting with the customer.  During the customer meeting the CAE will provide a draft claims client profile document and review claims reporting, protocols for follow up, troubleshooting, a schedule for claims reviews and any extra claims handling measures that might be necessary for the customer.  Following the meeting the CAE is to finalize the claims client profile document and distribute same to all applicable internal and external parties.

 

• Troubleshooting: While the day-to-day claims troubleshooting matters are handled direct by the NFP Claims Analyst, the CAE will be notified of any serious or complex matters.  It is the CAE’s responsibility to liaison with all applicable internal and external NFP, carrier and customer contacts to promptly resolve the issue.

 

• Large Reserve Change Notices:  Relative to carriers which offer alerts of large reserve changes, the CAE is required to field these and liaison with the applicable NFP team lead to determine if any follow up action is needed with the carrier and/or customer.   Any required follow up will be generally performed by the claims Team Lead or Analyst.

 

• Large Loss Monitoring:   The CAE will be notified of initial large losses or on an interim basis if a claim develops significantly.  On those claims, the CAE is required to liaison with the NFP claims Team Lead to determine if any follow up is needed with the carrier and/or customer.  Any required follow up will be performed generally by the claims Team Lead or Analyst, however depending on the complexity of the claim, the CAE may end up performing the follow up activity.

 

• Claims Reviews: At the scope and frequency determined on an account-by-account basis, the CAE will be required to coordinate periodic meetings between the carrier, customer and NFP claims team to discuss the status of the customer’s subject claims.  Activities will include selecting review targets, coordinating the meeting date/structure, working with the carrier to obtain claims summaries, pre-meeting review and distribution of claims summaries and a post meeting recap.   

 

Principal Roles and Responsibilities Continued

• Claims Audits:  The CAE will coordinate an annual audit on their assigned accounts.  Activities will include selecting the targets, working with the NFP Claims Team Leads to assign specific audit activities to the NFP Claims Analysts, meeting with the NFP Claims Teams Lead at the conclusion of the file audits, assembling the final audit report, reviewing same with the National Claims Service Practice Leader for approval and directions for distribution.   

 

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