Customer Success Services - Oracle Fusion HCM Technical Lead

Oracle Customer Success Services provides unmatched, tailored support that ensures your Oracle technology investments deliver the ground breaking innovation and performance your business requires to compete—all while coexisting within your IT environment!

Position Overview: 

We are looking for Oracle Fusion HCM Technical Lead with overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. 

• Demonstrated functional & technical experience in Oracle HCM Cloud Core HR, Payroll, Absence, Time & Labor, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract.
• Position is for a Support Analyst with a background in Oracle SAAS Suite of products
• Responsible for customer production support, tracking-incidents, diagnosis, replication, problem solving, and resolution of complicated and critical cases. 
• The key skills put to use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
• It an opportunity to work with Cloud and On Premise customers. This work includes:
  • Work directly with Customers for
    • Advising on complex use of Oracle products
    • Resolving highly complex and critically important issues
    • Serve as Situation Manager on highly critical issues
  • Formal mentoring for promoting the technical and professional development of others
  • Creation/review of Knowledge Articles

Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)). 

• Must have Skills
  • 8+ Years Lead Position  
  • Primary Skills: HDL, Extracts, BI Publisher, Personalization, HCM Data Model
• Primary Module Skill Required

1) Core HR, 2) Fusion Payroll, 3) Fusion Compensation

• Secondary Module Skill Required

1) Talent Management, 2) ORC 3) Fusion Time and Labor, 4) Fusion Benefits

• Experience in implementing & Supporting Oracle HCM Cloud modules - Core HR, Payroll, Absence, Talent Management, Compensation and Benefits.
• Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.
• Should have experience in workflow configuration using BPM.
• Deep technical knowledge in Oracle HCM Cloud security setup is desired.
• Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.
• Experience in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.
• Should have superb communication, Project/collaborator/team leadership skills and experience.
• Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

 

 

 

Career Level - IC5

Job Responsibilities:

• The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. 
• Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
• Ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.   
• Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
• Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
• Conduct training and knowledge sessions
• Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications. 
• Should have knowledge of localizations
• Knowledge on Security setup would an added advantage.
• Must have very good communication skills , Must be a great teammate, willing to learn new technologies
• Will have on call rotation
• Experience and Expertise in the following areas is seen as an advantage:
  • XML
  • Java, J2EE and Oracle ADF
  • SOA and Web Services
  • PL/SQL, Forms , Reports , Unix Shell Scripts
  • Discoverer , Workflow, BI Publisher / OTBI  Reports
  • Java / JSP
  • Web ADI ,OAF , ADF
  • PaaS Integrations, OIC, SOA, Web Services
  • Javascript, jQuery, Knockout