Lead Medical Assistant (Austin Area)

Department: Clinical Support

Employment Type: Permanent - Full Time

Location: Austin, TX

Reporting To: Natasidi Jamon

Description

Essential Functions

• Perform all duties required of a Medical Assistant when not directly engaged with leadership support
• Oversee daily workflow in assigned clinic/s. 
• Review all weekly/daily and monthly spreadsheets for accuracy and completion.
• Annual QA evaluations on MA’s 
• Annual Site Visits for each clinic in your region
• Help improve phone metrics to 90% or above call compliance 
• Review voicemails are completed by the end of each day
• Able to delegate required daily tasks ensuring all are completed. 
• Exemplify Aspire Allergy & Sinus Center Core Values and Mission. 
• Instill a culture of open communication and motivation to drive a positive morale 
• Ensure employee appreciation is planned and carried out each quarter
• Provide timely and consistent communication on changes and updates for the clinic, market, front desk and clinical staff
• Monthly Inventory QC
  •  Compare physical count to Surgicare stock levels. 
  • Identify any areas of improvement if consistent inventory miscounts. Clinic inventory compliance added to the dashboard and shared with staff.
  • Communicate and train protocol/process changes with assigned staff 
• Evaluate and follow up with staff weekly on completion of the Front Desk Retention Log
• Distribute Weekly Call Performance and Monthly Management meeting Notes provided by VP of Operations/Clinical Manager
• Field all staff questions related to both Front and Back Office
• Identify and carry out additional training opportunities for existing staff
• Coordinate with Clinical Manager on weekly staffing
• Review clinic schedules weekly to determine scheduling accuracy
  • Communicate with Scheduling Manager/Director with inaccurate scheduling for process improvement
  • Work with front desk to move patients into accurate slots to ensure the clinic is maximizing their template for optimal performance
• Perform work according to company policies, procedures, and standards
• Follows all HIPAA rules and regulations including confidentiality or patient information.
• Adheres to OSHA requirements including universal precautions and sharps disposal guidelines.
• Willingly and effectively perform other duties including standard MA, front desk and ENT roles.

Competencies

• Organization 
• Time-Management skills 
• Flexibility to travel 
• Teamwork mentality 
• Critical eye for process improvement 
• Personal investment in Aspire’s core values 
• Must have advanced knowledge of medical terminology
• Must possess exceptional customer service skills
• Must be able to effectively and clearly communicate
• Must be able to multi-task and remain aware at all times
• Must be able to administer injections
• Must be able to manually take patient v