Customer Education Manager (f/m/d)

At Apaleo, we’re revolutionizing the hospitality industry with our API-first property management platform, giving accommodation providers the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth. 

Are you ready to make an impact? We’re looking for a Customer Education Manager (f/m/d) who will design, build, and maintain Apaleo’s customer learning programs. Your mission is to ensure hoteliers, developers, and partners get the most out of our platform, by turning complex product capabilities into simple, actionable learning journeys. 

You will own the full spectrum of customer education: from training content to self-service academies and other scalable learning initiatives. By empowering our customers to become self-sufficient and confident Apaleo users, you’ll directly contribute to product adoption, customer satisfaction, and long-term success. 

What you’ll do 

• Develop and execute a customer education strategy aligned with our customer journey (onboarding → adoption → advancement). 

• Create engaging learning content (videos, interactive tutorials, help center articles, certifications, webinars, guides). 

• Build and manage our customer academy, ensuring resources are accessible, up to date, and user-friendly. 

• Partner with Customer Success, Product, Marketing, and Community teams to identify knowledge gaps and deliver impactful learning paths. 

• Introduce scalable education formats such as role-based curriculums, product certifications, or blended learning programs. 

• Use analytics and customer feedback to continuously improve content effectiveness and learning experiences. 

• Champion a customer-first mindset, helping hoteliers, developers, and partners to unlock the full potential of open hospitality tech. 
   

What you bring 

• +2 experience in customer education, enablement, or training (ideally in SaaS or hospitality tech). 

• Strong ability to translate technical concepts into clear, accessible learning for different audiences. 

• Knowledge of learning design principles (instructional design, micro-learning, e-learning). 

• Hands-on skills with authoring tools and platforms (e.g., LMS, video editing, e-learning tools). 

• Excellent project management skills and ability to drive initiatives end-to-end. 

• Collaborative, proactive, and customer-centric mindset. 

• Fluent in English (German and French languages are a plus). 

What We Offer

Culture & Growth

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech.
• Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact.
• Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparenc